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Honor Student
bparks
Posts: 2
Member Since: ‎04-13-2014
Message 1 of 4 (159 Views)

HP ENVY 5530

i JUST CHANGE THE CARTRIDGES FOR THE FIRST TIME AND IT WILL NOT PRINT BLACK. I HAVE RUN THE DIAGNOSTIC AND IT DOES NOT SHOW BLACK.

Regents Professor
Ciara_B
Posts: 6,473
Member Since: ‎11-27-2009
Message 2 of 4 (146 Views)

Re: HP ENVY 5530

Have you tried running a Cartridge Clean? If the issue recovers on a new cartridge then check the warranty ends date on the first cartridge (YYYY/MM/DD). If it's in warranty I'd suggest calling HP Support for a replacement

 

Troubleshooting print quality issues

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03743678

 

 

Cartridge warranty

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
bparks
Posts: 2
Member Since: ‎04-13-2014
Message 3 of 4 (135 Views)

Re: HP ENVY 5530

NO THIS DID NOT SOLVE MY PROBLEM AND I SEE LOTS OF OTHER PEOPLE HAVE HAD THIS PROBLEM. WHY?

Regents Professor
Ciara_B
Posts: 6,473
Member Since: ‎11-27-2009
Message 4 of 4 (127 Views)

Re: HP ENVY 5530

So the same issue occurs on two different cartridges? If so I'd suggest calling HP Support as it's likely to be printer related.

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation