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06-28-2011 01:47 PM
I recently bought a HP Envy D410b printer in the USA and have now moved to the UK with my business. I purchased some HP 300 ink cartridges, which look exactly the same and work in D410a printers, but apparently do not work in the D410b model! I've tried to order the HP60 cartridges from HP online but they don't mail outside the US! Is there a simple fix for this problem or do I now have a very expensive paper weight?
06-29-2011 06:15 AM
Hi Jacobite, you'll need to contact HP phone support and request a regionalization reset.
See link below for details
Please let me know how you get on