HP INK ADVANTAGE Offer- Free Cartridge offer

[Ayrus]

Hi, 

I sent below documents through post on 19th Jul 2015, same is attached in mail sent to inkadvantage@redemptionsupport.com

a.     A copy of the Purchase invoice

b.    The original cut out of the bar code sticker from the Printer box

But due to delay from post/courier it reached to Delhi HP redemption cell after 31st July(claimed by HP department)

I received mail from HP redemption cell as 

and letter i received one more mail

Dear Customer,

Redemption Code: 918****

Printer Serial Number: CN54******

This is with reference to your participation under HP Ink Advantage Offer, we would like to update that your claim is rejected due to below mentioned reason:

Documents not submitted within stipulated time frame of 15 days from the date of registration.

Hence, the claim stands rejected in our system and no further request will be entertained.

In case of any query kindly write to us at- inkadvantage@redemptionsupport.com.

Thanks & regards,

HP Redemption Cell

Is this some kind of fraud you guys are doing? HP has brand name because of that even there is bad service rating and support I purchased laptop and desktop of HP before buying the HP printer, thought that HP has brand and service will be good for printer. But now started disappointement because even i sent both required documents thorugh email and post but it is informed that rejected. Is this service from you guys? I thought you guys are trying to capture more market by providing many products but this way it can't be increase your market share. So please try to solve the problem in proper way and even this world is hitech world, HP is getting behind other provider day by day because of this type of fraud offers.

[Aardvark1 · Accepted solution]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally,

[Ayrus]

Dear Customer,

Redemption Code- *********

We would like to inform you that your claim has been approved, and your
claimed offers will be emailed/dispatched within due date as mentioned under
terms of the offer.

Thanks & Regards,
HP Redemption Cell

It got finally solved and thanks for helping me on this.

[bibinben]

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[danny-r]

@bibinben

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