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Honor Student
Coastal_image
Posts: 3
Member Since: ‎07-30-2013
Message 1 of 6 (998 Views)

HP Ink Cartridges Serial Number On Box & On Cartridge

Hi,

 

HP Ink Cartridge C6656A 56 Black Serial Number on the box is NOT the same as the one printed on the cartridge itself. Why is it so?

Regents Professor
Ciara_B
Posts: 6,396
Member Since: ‎11-27-2009
Message 2 of 6 (989 Views)

Re: HP Ink Cartridges Serial Number On Box & On Cartridge

Hi, did you get a different cartridge within an HP56 box? What was the product number?

Thanks

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
Coastal_image
Posts: 3
Member Since: ‎07-30-2013
Message 3 of 6 (978 Views)

Re: HP Ink Cartridges Serial Number On Box & On Cartridge

Hi there,

 

The product number of the Cart. was the same i.e. C6656A but the number which is written on the New Hologram eg. 23888779336 was NOT the same as the Cart. found inside with different figures.

 

I thought that they are serialized to identify the cartridges buy laiter found out that they dont match what is on the hologram & that what is on the cartridge itself.

Regents Professor
Ciara_B
Posts: 6,396
Member Since: ‎11-27-2009
Message 4 of 6 (962 Views)

Re: HP Ink Cartridges Serial Number On Box & On Cartridge

So you reckon it's a counterfeit?

Check out more details in the link below (there's also a feedback option)

 

http://www.hp.com/sbso/product/supplies/whybuy_fraud.html?jumpid=reg_r1002_usen

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
Coastal_image
Posts: 3
Member Since: ‎07-30-2013
Message 5 of 6 (953 Views)

Re: HP Ink Cartridges Serial Number On Box & On Cartridge

Hi Ciara,

 

My question is clear. How could I identify that the cartridge I sould to a client is the same cartridge returned back after a few days. We didnt see the contents in the box when we sold. Although we buy from a HP Certified distributor/Supplier.

 

The number 23888779336 is a 12 digit number written on the new hologram stuck on the box. My question is.. Why is the Cartridge itself having a different number with a 16 digit i.e 2040505368254759 with a a date printed 2015/02/04.

 

My client returned saying it failed to print & our technicians diognised found out that the weight was full, nozzle plate ok BUT the cartridge is NOT SENSING.

 

Please advice.

Regents Professor
Ciara_B
Posts: 6,396
Member Since: ‎11-27-2009
Message 6 of 6 (944 Views)

Re: HP Ink Cartridges Serial Number On Box & On Cartridge

Hi Coastal_image, 

Sounds like you'll need to contact HP phone support for a replacement

 

Phone no.s here

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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