HP Laptop Computer, computer is unable to establish two way communication with the device (printer)

[itsamess]

HP Laptop Computer, Windows 7-64bits, no changes made to the system before issue occured.

Printer: HP Photosmart Plus all-in-one B210a series.

When I click onto my Ink Levels for my printer in my computer it goes to 63% and stops. Then it says; The computer is unable to establish two way communication with the device. All systems are up and running and there is no reason I should be having a problem.

I can print, Fax and Scan, I don't get blank paper from printer, printer is not jammed, nothing in Queue to stop it from printing. It just won't show my Ink Levels from my computer.

[priyaS · Accepted solution]

Just try uninstalling the printer drivers from control panel and reinstall again.

[itsamess]

Thanks, that worked for me!
from: itsamess

[marymay222]

How do you do that?

mary

[Rudy1906]

@marymay222, I will be glad to assist you on how to uninstall the software and drivers for the printer. 

1. Click on the start menu

2. Choose all programs

3. Select the HP folder

4. Highlight the printer name

5. Select the UNINSTALL tab

This will uninstall the software and drivers. After it completes, reboot the computer. 

When it comes back on, insert the CD, if you still have it. If you do not have the CD, you can download the drivers from the website. 

http://www8.hp.com/us/en/support-drivers.html