12-10-2013 08:27 PM
HP Officejet 4620. Black ink not printing even though I installed new cartridge. Color cartridges have no ink but I only need the black ink. Do the color cartridges have to be full?
12-11-2013 09:47 AM
The troubleshooting steps in this document may help resolve the issue of black not printing with your Officejet 4620. Be sure to check the vents as shown in Solution Three.
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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