03-05-2014 02:41 AM
i have facing the print cartridge tri colour problem
Have you tried cleaning the contacts on the cartridge?
03-06-2014 05:48 PM
My color cartridge now refuses to work at all, regardless of spit, hot breath, Q-tip, coffee-filter, distilled water, whatever. The printer will work (printing black only) with the color cartridge taken out, and still scans. Or it did yesterday, anyway.
03-07-2014 05:49 AM
So if it's still within warranty I'd suggest calling support as you may need a replacement. The warranty ends date is lasermarked on the cartridge YYYY/MM/DD....
03-07-2014 11:10 AM
Extremely close study of the cartridge with a large magnifying glass did not reveal anything I could recognize as a date. The following un-datelike inscriptions were visible: '(HP logo) HP Tri-color Print Cartridge (three large colored dots) (line) 901' (second column) '(half-moon thing) Ink may be harmful if swallowed. Intended for single use only. CC656A. (mystical QR code)'. That's on the top, so to speak. On the machine-facing side, where there is some circuitry, there are
two slight depressions 3-4 mm across; one is blank, the other has an 'A'. On the opposite side, there is a small irregularity which does not appear to contain alphabetic characters; they may be Chinese, Japanese, runes, or random, but in any case are unrecognizable. On the bottom, one 'step' down from the contacts, are '>PET-GIF15 PUR<' and 'SE11' . The former is in a slight depression in the form of a rounded rectangle, and the latter in a circle. 'PET-GIF15' may be underlined, and there may be a period between it and 'PUR'. I hope this helps, or at least amuses.
04-05-2014 06:33 PM
After reinstalling the genuine HP 901 tri-color cartridge, and cleaning the contacts according to HP documentation, I tried a little spit on the contacts. IT WORKED! Thank you to the person who suggested spit. It's a miracle cleaner from kids faces to print cartridge contacts. Who knew spit was so versatile!
05-05-2014 11:48 AM
Today my black cartridge was empty and the tri-color cartridge was reported to have trouble. Before I waste money, I wanted to check whether others have trouble and found this forum thread.
I cleaned both cartridges (tissue with alcohol applied to printing cavities and the contacts) and at least the tri-color problem wasn't reported. Also color printing was possible again.
Now I have some hope that buying a new b&w cartridge will not force me to exchange the color cartridge as well.
Regards from Munich
05-05-2014 02:41 PM
II've been with this same issue since a year now. every 3 months, I buy new cartridges, and just when I am finishing the printing, POP!! The message again... "Printer Cartridge yadda yadda". I've cleaned, I had disconnected, I have unistanlled and reinstalled, I have had it!!!!!!!
Seriously now, IS THERE A REAL WAY TO FIX THIS THING, OR ARE WE JUST PLAYING TAG AROUND THE BULLSH**?
05-05-2014 04:06 PM
Hi "MIRV", after your post I received this message:
"MIRV (Student) posted a new Reply in Ink, Toner, Cartridge, & Printhead Issues on 05-05-2014 02:41 PM
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And "If no"? I hate such kind of automated customer friendliness.
Kudo to you (MIRV), but you and I couldn't really solve the problem. It seems, that the HP forum is meant to let steam of and to shift the responsibility for dealing with trouble to the "vibrant" communit. Perhaps HP is not too interested in solving problems which keep their ink sales going. As far as this cartridge issue is concerned, I wish that HP themselves would be a little bit more "helpful" and "vibrant".
05-06-2014 07:26 AM