01-16-2012 10:21 AM
Yesterday we brought new catridges and installed in the printer. an error message which reads: print cartridge problemtri-color) Refer to device documentation to troubleshoot.
i have taken out the catridges out and re installed a few times but no use. have wiped the bottom clean(no globs of ink) what next? Won't print or scan or anything Thanks for your help? won't print
01-18-2012 01:55 PM
having exact same problem only printer is new & barely been used..in fact only used the day we set it up for a test...help anyone?
01-22-2012 08:07 AM
I just experienced the same problem. Ran out of black ink, installed new black XL cartridge & now getting error message saying there's a problem with the tri-color cartridge. Re-seated cartridge several times, clean off contact points, turned off printer...all to no avail. There's nothing wrong with the tri-color cartridge - it shows being 3/4 full.
01-23-2012 01:24 PM
I've used my Officejet J4580 for over a year. Had no problems replacing cartridges until now. When replacing the BLACK cartridge I get an error message, " Cartrige (Black) is in wrong slot". Of any error I would think this one would be the least likely. I went thru all the suggested solutions to no avail. The fact that it completely locks up all the functions on the printer makes me think twice about HP printers. - I was miserable with a Canon All-In-One with ink cartridge problems. What printer will I choose next. Eni Mini Moe? The ink cartridges are the biggest money makers at our expense and the games that the manufacturers play.
02-07-2012 09:41 AM
Hi, did anyone get a reply to this question? I have the same problem and I do have authentic HP colour cartridge in my printer.
02-07-2012 09:51 AM
Actually, I just opened the door and removed the colour cartridge, blew on it, and put it right back. Printer worked. Odd.
02-09-2012 05:35 AM
started getting the same problem after I had replaced the black cartridge with an XL one on a J4680. All original and new cartridges. Had to remove the tri-color so I can print in black. Suspect the issue all to do with the XL black cartridge which took 50mins to install. Will replace the black cartridge with non-XL. Would be nice if there was a solution that didnt mean on me losing out £20 for a cartridge
02-09-2012 01:31 PM
Same issue with my HP 4500 all in one. Indicator showed that color cartridge needed replacement. Purchased a new combo HP 60 set. Previous black was a 60 XL. XL black showed to have ink remaining so I only replaced the tri color and I get an error. Display shows an E and an ! mark above the tri color indicator. I have followed all the trouble shooting recommendations. Still nothing. I was thinking perhaps it was a faulty color cartridge but after seeing this post, I suspect that is not the issue!
We need some help HP!!!!