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GypsieSoul
Posts: 1
Member Since: ‎05-01-2014
Message 1 of 6 (145 Views)

HP Officejet 4620-Replaced black ink, now doesn't work

My printer was running low on black ink so I purchased a new one,like always and replaced it and now the black in will NOT print at all.   This printer is used for my bussiness and I really needed it working ASAP! Please help!

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Bob_Headrick
Posts: 15,629
Member Since: ‎11-17-2008
Message 2 of 6 (125 Views)

Re: HP Officejet 4620-Replaced black ink, now doesn't work

The document here may help resolve black not printing on your Offciejet 4620.  Be sure to check the vents as shown in solution three.

 

If the above troubleshooting steps do not resolve the issue check your warranty.  Is the printer still covered?  If so contact HP for service, 1-800-HPINVENt in the US,  or elsewhere see the contact information here.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

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Honor Student
OfficeDarling
Posts: 2
Member Since: ‎05-02-2014
Message 3 of 6 (120 Views)

Re: HP Officejet 4620-Replaced black ink, now doesn't work

I am having the same problem today.  Tried ALL the troubleshooting tips, including cleaning the vent, with no success.  Also tried cleaning the cartridges twice.  No luck!  Tried two different new HP black Print Cartridges, still won't print black.

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Bob_Headrick
Posts: 15,629
Member Since: ‎11-17-2008
Message 4 of 6 (112 Views)

Re: HP Officejet 4620-Replaced black ink, now doesn't work

For each of you the warranty can be checked with HP's warranty tool here.   Is the printer still in warranty?

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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OfficeDarling
Posts: 2
Member Since: ‎05-02-2014
Message 5 of 6 (110 Views)

Re: HP Officejet 4620-Replaced black ink, now doesn't work

Mine was not, but fortunately I had purchased an extended warranty plan with the office supply store when I purchased the printer 21 months ago. 

HP Support Agent
Sunshyn2005
Posts: 4,686
Member Since: ‎09-02-2013
Message 6 of 6 (49 Views)

Re: HP Officejet 4620-Replaced black ink, now doesn't work

Hi GypsieSoul,

 

What was the outcome after using the document  Bob_Headrick suggested?

 

As you have a 4620, If the issue persists, I would suggest calling HP Phone Support regardless of whether it is in or out of warranty, as you may require a replacement printer.

 

The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.

 

Please let me know if the issue is resolved, or if you call HP what the outcome is. Thanks.

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Sunshyn2005


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