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Scorpio07
Posts: 1
Member Since: ‎09-03-2014
Message 1 of 2 (72 Views)

HP Officejet 4620 not printing black ink

Not printing black ink.  I replace the blk cartrage, cleaned the heads, download the updates, but still no black.

Regents Professor
Ciara_B
Posts: 6,250
Member Since: ‎11-27-2009
Message 2 of 2 (49 Views)

Re: HP Officejet 4620 not printing black ink

Hi, as this is a 4620 I'd advise calling HP Phone Support, irregardless if it's out of warranty, as you may require a replacement...

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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