HP Officejet 5610 All-In-One. cartridge error: refer to device documentation to troubleshoot.

[nicka1]

Nothing seems to work. THese are brand new HP cartridges and don't have hardly ant time on them.  What a piece of garbage.  DO NOT BUY--POOR SUPPORT.

[snako]

 cartridge error: refer to device documentation to troubleshoot.

[Shirlzz1]

@snako- if your printer is the same one mentioned in the title thread, here is a link to a document that addresses cartridge error messages for that model of printer. It will give troubleshooting steps to try in an attempt to resolve that error message. I hop that this helps.

[nathaliejoane]

cartridge erro: refer to device documentation to troubleshoot

how to fix this problem?

[garytech1]

@nathaliejoane
What printer do you have? If you have the same printer as the above users then click on the link below it may be able to assist with your issue.

Print Cartridge Error

[dramafreeprint]

What finally solved my issue all in all was changing out the black "27" print cartridge and replacing it with a brand new ink cartrdige. I was also not only surprised but, extremely relieved that I did not have to replace both cartridges. So if you follow the steps advised and the recommendation is to replace just the black ink cartridge then I would definitely do so. I only say this because at first I did hesitate think replacing only one cartrdige would not resolve the issue!!!

[98anupam]

thanking 4r ur approval,....

ur a/c id

[joequibler]

I agree!

[4thedahls]

Thanks this worked for me also

[romar14]

same thing happened to me while in office. both cartridges are new and genuine. when i installed and follow the instruction of ALIGNING PAGE. still CARTRIDGE ERROR, TRICOLOR. so i just bought a new one again, same genuine HP #22 Tricolor as the HP says it is the defective cartridge. i followed the documentation as instructed and yet, same problem persists. i do not know what else to do. please help.