HP Officejet 6500 E 709a

[002]

My Officejet 6500 E709a series printer does not work.  Message indicated:  Ink system failure, turn printer off and on.  But still does not help.  How to fix that?

[jabzi]

Hello 002,

Please perform the below step. 

• Without turning off the product, disconnect the USB cable from the rear of the product.

  NOTE: The USB cable connects to the port on the rear of the product. The port is labeled with the USB icon ( ). If your printer has a network or wireless connection, ignore this step.

• Remove the cartridges from the product.

• Wait until a message to insert the cartridges displays. If you do not see a message within a few minutes, skip to the next step.

• Disconnect the power cord from the back of the product.

• Wait 60 seconds.

• Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).

• Reinsert the cartridges, and then close any open doors on the product.

• If you receive a prompt to print a calibration page, do so.

• If you disconnected the USB cable, reconnect it to the rear of the product.

• Try printing again.

Regards,
Jabzi

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[002]

Many thanks to you,  I tried following all your steps, but unfortunately a new message appeared:  "The printhead appeared missing or damaged."  I don't know where the printhead is as I did not do anything other than removing all the cartridges.  I need help again please

[jabzi]

Hello 002,

You printer either requires a Service or PrintHead replacement.

You may have to call the HP Tech Support ( US ) 1-800-474-6836

Regards,
Jabzi

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[002]

Much appreciation to Jabzi for being so helpful. 

I did call the number you provided and talked with someone from the Philippines Island.  The person was extremely nice but hard to understand.  Anyway it was the printhead problem.  I could replace it with no guarentee that it will work or further break down of other parts or I can get a discount by buying a factory installed one which is a later model and guarentee good for two years with replacement.  (My present one is only 2 years and 3 months old.)  The cost is $115.18, I figure this is a good deal (hope so) and will get it with free shipping. 

Many thanks for allowing me to share my frustration and get some help from you.    002

[jabzi · Accepted solution]

Hello 002,

Glad to know that your problem has been taken care to the best possible way.

Regards,
Jabzi

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[fontanaaa]

Hi, 

I have the same error message but I am connected wirelessly and trying the method above (skipping the removal of the usb cord of course) did not work for me. Any other suggestions?

[jabzi]

Hello ,

You printer either requires a Service or PrintHead replacement.
You may have to call the HP Tech Support ( US ) 1-800-474-6836

Regards,
Jabzi

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[002]

That was a great help, I did call the number you suggested.  HP replaced mine with a 710  factory installed one with phone support service.  After I installed it, it works fine but will not print anything from my PC.  Will call them soon for support.  Many thanks for your advise.