08-18-2014 02:45 PM
Hi anotherCA ,
After reviewing the issue, I would recommend contacting HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
08-26-2014 05:03 AM
Okay, so I clicked on US-English and got to a window that has a choice of "Contact Us," but when I click on that, it loops around to the same screen over and over...no phone number.
I really need to get this printer fixed or buy a new one, help!
08-26-2014 12:17 PM
I would recommend contacting HP at the following number:
11-21-2014 08:12 PM
Ok I was having the very same issue. I tried all the remedies everyone gave me.
One last Hail Mary I thought, I too out the ink cartidges and the cartridge holder. This has tiny screens that seem to get plugged up. I tried water soaking etc nothing worked.
Finally I took hydrogen peroxide and let it soak for 5 min. Ran it under water and then dried off the unit. That finally worked.
Hope this helps because if not was going to buy a new machine
11-26-2014 06:54 PM
I have been wasting my color cartridges in trying to get this Black Cartridge to print. Having just installed new magenta and cyan cartridges at the same time, now I'm getting the message to buy new ones!
I've soaked the print head in hot water and replaced - to no avail. Now I'll try one last time to get the water to run clear, but I am not hopeful. HP should not allow black ink cartridges to stop up a whole printer and not have a test page with JUST the BLack, since it is a known problem.
12-21-2014 08:45 AM
Thank you, thank you, thank you!
I followed the steps and FINALLY have the printer working again! Just frustrating since we spent so much time troubleshooting.... lesson learned to google search these issues.
And the reconfiguring really does takes a long time... but i find this printer to be pokey any way - so no small surprise.
01-15-2015 06:06 AM
I agree...there should be a black ONLY test page.
Mine just started having this issue. LITERALLY the day before yesterday I was printing just fine,...good quality etc..... next day, 24 hrs later, no black at all.
I just replaced cartridges within the last month or so and it has been fine...genuine cartridges.
My question is this -- in cleaning/soaking the printhead, do you have to use brand new cartridges again or will the old ones be OK assuming there is not a problem woth the carts themselves? Carts are too expensive to be tossing brand new ones.
For that wasteful cost, might as well just buy a whole new printer to save tha tcost and the hassle. LOL
01-16-2015 04:25 AM
Well, tried washing with water and then soaked in alcohol for a couple hours........then let sit overnight to dry and then used hair dryer....
No luck. No black. I also got a "alignment failure" when trying it this time..........
Going to soak in alcohol again all day and see what happens.
01-20-2015 05:30 PM
Hi @davezav ,
I would advise against using alcohol on the printheads, as it can cause damage. After reviewing the steps you've already taken, I would recommend giving us a call: