Question
HP Officejet 6500 E709n printer - black ink not printing
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HP Support Agent
Jamieson
Posts: 5,253
Member Since: ‎03-11-2014
Message 161 of 165 (384 Views)

Re: HP Officejet 6500 E709n printer - black ink not printing

Hi anotherCA ,

 

After reviewing the issue,  I would recommend contacting HP directly.  You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.

 

Thank you for posting on the HP Forums.

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

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Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
Honor Student
bkbeebe
Posts: 2
Member Since: ‎08-15-2014
Message 162 of 165 (352 Views)

Re: HP Officejet 6500 E709n printer - black ink not printing

Okay, so I clicked on US-English and got to a window that has a choice of "Contact Us," but when I click on that, it loops around to the same screen over and over...no phone number.

 

I really need to get this printer fixed or buy a new one, help!

HP Support Agent
Jamieson
Posts: 5,253
Member Since: ‎03-11-2014
Message 163 of 165 (337 Views)

Re: HP Officejet 6500 E709n printer - black ink not printing

Hi bkbeebe,

 

I would recommend contacting HP at the following number:

 

1-800-474-6836

 

Thanks,

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
Student
Photosail
Posts: 1
Member Since: ‎11-21-2014
Message 164 of 165 (113 Views)

Re: HP Officejet 6500 E709n printer - black ink not printing

Ok I was having the very same issue. I tried all the remedies everyone gave me.

 

One last Hail Mary I thought,  I too out the ink cartidges and the cartridge holder. This has tiny screens that seem to get plugged up. I tried water soaking etc nothing worked.

 

Finally I took hydrogen peroxide and let it soak for 5 min. Ran it under water and then dried off the unit. That finally worked.

 

Hope this helps because if not was going to buy a new machine

 

 

Student
BarbLaughon
Posts: 1
Member Since: ‎11-26-2014
Message 165 of 165 (94 Views)

Re: HP Officejet 6500 E709n printer - black ink not printing

I have been wasting my color cartridges in trying to get this Black Cartridge to print.  Having just installed new magenta and cyan cartridges at the same time, now I'm getting the message to buy new ones!

 

I've soaked the print head in hot water and replaced - to no avail.  Now I'll try one last time to get the water to run clear, but I am not hopeful. HP should not allow black ink cartridges to stop up a whole printer and not have a test page with JUST the BLack, since it is a known problem.

 

Really upset.

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