HP Officejet 6500 E709n printer - black ink not printing

[Francois13]

As promised in my post to report on progress, I herewith do:

HowardGlas indicated that his efforts at soaking the printer head in rubbing alcohol (surgical spirits in my vocab), I tried his solution in desperation. And by golly, it worked. But I had lost about 60% of the ink in the cartridge in all my efforts to solve the issue. The first attempt at cleaning the print heads failed (soaking in hot water); the second (surgical spirits) worked.

But still, that does not explain why the heads and cartridge (in all combinations) worked in another printer...

HP is a wonder machine. You wonder what next...

HP, please do something about what apepars to be a common problem!!!!

[Clocksmith3947]

In the same boat, replaced the printhead, cartriges, #3 reset, power down reset niothing works. Did you ever get yours going?

[Clocksmith3947]

OK, I did all of the recomended proceedures including replacing the print head with a new HP printhead. Tried multiple resets and still the printer will not print black.

What next?

[gwrw]

Never got it to work properly.  I am looking for another printer.  Any recommendatons?

[gwrw]

I am not going through all of that! This is ridiculous! HP can't seem to solve the problem, why should I waste my time and money trying! Looking for another printer!

[Clocksmith3947]

I'll probably look for another soon. I've got a "Brother" in my clockshop and it's adequate. Picture printing not as high quality as the HP but ok otherwise.

[dianes954]

hp 6500 not printing black and jsut bought a new $32 cartridge.  Any ideas?

[lions99]

@dianes954, I would suggest following this document, which guides you through a couple of steps to resolve the issue.

[Bob_Headrick]

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@dianes954 wrote:

hp 6500 not printing black and jsut bought a new $32 cartridge.  Any ideas?

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If the troubleshooting document Lions99 posted above does not resolve the issue the post here may help.

[lions99]

Great information  Bob_Headrick!

🙂