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LiorZad
Posts: 1
Member Since: ‎05-03-2014
Message 1 of 2 (96 Views)

HP Officejet 6500A one Ink color does not print AT ALL

Printer:

 HP Officejet 6500A

 

Problem:

One of the ink colors (Cyan) does not print at all.  All other colors print well.  

 

Additional Info:

Ink status report shows all ink levels as full (including Cyan).  

 

Troubleshooting performed:

Went through all truoble shooting steps (on HP website).  cartrige installed and re-installed several times, vents cleaned,  printer restart performed.

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Bob_Headrick
Posts: 16,141
Member Since: ‎11-17-2008
Message 2 of 2 (71 Views)

Re: HP Officejet 6500A one Ink color does not print AT ALL

Since you have already gone through the standard troubleshooting steps the post here might help resolve the issue of cyan not printing on your Officejet 6500a.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

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