05-03-2014 02:16 AM
HP Officejet 6500A
One of the ink colors (Cyan) does not print at all. All other colors print well.
Ink status report shows all ink levels as full (including Cyan).
Went through all truoble shooting steps (on HP website). cartrige installed and re-installed several times, vents cleaned, printer restart performed.
05-03-2014 09:05 PM
Since you have already gone through the standard troubleshooting steps the post here might help resolve the issue of cyan not printing on your Officejet 6500a.
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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