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02-06-2013 11:31 PM
My printer uses 933 for CMY and 932 for Black. Interestingly, it gives me this error when I installed the black cartridge. I don't understand why. I bought and applied the XL. Maybe it doesn't like XL?
02-08-2013 10:37 AM
Here is a link to a document that addresses ink cartridge rejection errors for your model of printer. It will provide your with troubleshooting steps to try in attempt to correct the issue that you are having with the printer. If you reach the end of the document and find that you are still getting that error message I would do a hard reset to the printer. A hard reset will attempt to clear error message and restore the printer to a known working condition if possible. No user settings are lost with a hard reset. To do a hard reset:
02-08-2013 12:28 PM
02-08-2013 01:13 PM
07-31-2013 11:18 AM
I have the Officejet 6700 Premium with the message: Ink System Failure
There is a problem with the printer or ink system.
Purchase date 7/21/12, today is 7/31/13. Out of warranty. I've tried all of the tactics here and the message won't go away. Has anyone ever successfully cleared this error, or is it always "fatal"?
07-31-2013 01:32 PM
Typically this is an error of a critical failure in the internal ink system of the printer.
However, it is sometimes able to be displayed from a false error message from one of the internal sensors. If this were the case, then the troubleshooting provided in the document linked above by Shirlzz1 would have addressed the issue.
I would advise either calling HP Tech Support to see about potential printer updrade options as the next step is going to be product replacement.
Hope this helps,
08-29-2013 05:32 AM
I called service and told it is unrepairable. I've got the replacement (at a slightly reduced cost). Now I'm in a quandry deciding what to do with the old one. Any suggestions? It seems so wasteful to just throw it in the garbage.
08-30-2013 01:33 PM
HP has recycling services for many regions around the world where you can dispose of your product in a green manner. For more information about the recycling process please click the link provided below.
Hope this helps,
11-06-2013 03:47 PM
I am sorry to hear that your Officejet 6700 is giving you a message that your new 932XL cartridge is depleted. I have researched this issue for you and have found a troubleshooting document that I recommend that you follow to help resolve this issue.
I hope this works for you!
I work on behalf of HP
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