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Student
deb56coop
Posts: 1
Member Since: ‎05-13-2014
Message 1 of 2 (54 Views)

HP Officejet 7210 Printer

My mother donated this printer to my cause.  It worked several times and then the black ink appeared to be out (probably dried up from sitting).  I first tried to replace it with a refilled non-HP compatible cartridge and it kept telling me to put in a cartridge--like it did not see it.

 

I had a HP ink cartridge and put that in.  Now it keeps telling me to remove the cartridge and check it or to add a cartridge.  I have tried about everything.  I do not have the book and when I looked on line for direction to maybe clean the print head they were unclear.

 

Has anyone had this problem?

HP Support Agent
silvyg
Posts: 558
Member Since: ‎11-01-2009
Message 2 of 2 (42 Views)

Re: HP Officejet 7210 Printer

Hi,

 

 

Please follow this given document for the issue

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00244617&tmp_task=solveCategory&cc=us&dlc=en&la...

 

Hope this helps

Although I am an HP employee, I am speaking for myself and not for HP.

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