05-13-2014 08:19 PM
My mother donated this printer to my cause. It worked several times and then the black ink appeared to be out (probably dried up from sitting). I first tried to replace it with a refilled non-HP compatible cartridge and it kept telling me to put in a cartridge--like it did not see it.
I had a HP ink cartridge and put that in. Now it keeps telling me to remove the cartridge and check it or to add a cartridge. I have tried about everything. I do not have the book and when I looked on line for direction to maybe clean the print head they were unclear.
Has anyone had this problem?
05-14-2014 08:23 AM
Please follow this given document for the issue
Hope this helps
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- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies