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ginnyb824
Posts: 3
Member Since: ‎04-17-2012
Message 1 of 5 (3,520 Views)
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HP Officejet K5400 printhead needs cleaning

I have the K5400 where I work.  I've discovered that (because of horizontal streaks/white lines on my copies), the printhead needs to be cleaned.

I cannot - from the manual that I have - figure out how to get the printhead out of the printer.

Would you please help me?

Thank you,

Virginia Browning

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Michael_G
Posts: 123
Member Since: ‎12-15-2010
Message 2 of 5 (3,515 Views)

Re: HP Officejet K5400 printhead needs cleaning

I have attached a document with the steps to remove the printhead. <<K5400 Printer Printhead removal.docx>>

 

Hope this helps.

 

I work for HP but my posts and replies are my own.

Have a great day!!!

Michael. Click on Kudos if you like this post.

 

 

Honor Student
ginnyb824
Posts: 3
Member Since: ‎04-17-2012
Message 3 of 5 (3,513 Views)

Re: HP Officejet K5400 printhead needs cleaning

Thanks for the instructions; however, my printer does not have a latch...it's actually an Officejet Pro K5400...does that make a difference (I know..........duh!)

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Michael_G
Posts: 123
Member Since: ‎12-15-2010
Message 4 of 5 (3,511 Views)

Re: HP Officejet K5400 printhead needs cleaning

The video in this link should help : http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00844061&cc=us&dlc=en&lc=en&product=2511767&tmp...

 

Hope this helps.

I work for HP but my posts and replies are my own.

Have a great day!!!

Michael.

Click on Kudos if you like this post.

 

Honor Student
ginnyb824
Posts: 3
Member Since: ‎04-17-2012
Message 5 of 5 (3,507 Views)

Re: HP Officejet K5400 printhead needs cleaning

MAJOR KUDOS to you, Michael!  I didn't realize that the printhead was not on the left side of the interior of the printer!!!  I wiped off the cyan and magenta printhead (these were the two that showed white streaks), so I'm hoping after I do the test again, this will fix the problem.

Thanks sooooooooooo much!

Be blessed, my friend!

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