HP Officejet Pro 8500 Message:Ink Cartridge Missing

[y1akov]

I get an error message that says the "Following ink cartridge appears to be missing or damaged"  The ink cartridges are all brand new.  I believe the printer thinks they are missing.  I followed the directions for the message "Following Print heads appear to be missing or damaged" but that did not fix the problem.  Any ideas?

[Binary_Zen]

I linked a document below that covers this exact problem. I am not sure if this is the same document you have tried.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02603397&cc=us&dlc=en&lc=en&product=3752462&tmp...

[LeonardoCal]

Same issue here.

Picked up the hardly used printer so I bought the power cable(was missing) and now 4 new cartridges (which is not cheap) and this thing is dead.

I know HP monitord these threads so shame on them for not offering a better fix or replacement for such a defective unit. They stick with the "Warranty is out, sorry, but you can buy another..." and that is just not right!!!

I have tried all possible fixes and I checked all connections. Cant update firmware as it's stuck in the error screen.

Time for a class action suit?

[acecpu]

Same problem. Replaced all cartridges. Why can't it print in black/white if 1 color cartridge fails?