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Honor Student
melisma
Posts: 2
Member Since: ‎09-11-2013
Message 1 of 4 (3,593 Views)

HP Officejet Pro 8500 Pro 8500 A910 black will not print, says printhead is OK

I have an HP OfficeJet Pro 8500 A910. It no longer prints black, even with a new toner cartridge. Have followed all procedures recommended to solve problem.  Printhead diagnostics says black/yellow printhead is OK. Any suggestions?

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Ronnie_N
Posts: 110
Member Since: ‎03-11-2010
Message 2 of 4 (3,578 Views)

Re: HP Officejet Pro 8500 Pro 8500 A910 black will not print, says printhead is OK

Hi,

 

Sorry to hear about the issue that you are facing with your printer.This could be an issue with the Black/Yellow printhead.Please Clean and Align the Printhead from the Tools option under Setup Menu.

Remove the PH and clean it manually with a lint free cloth on the copper contacts and insert them back.Try printing now.

 

Also make sure that the cartridge you are using is genuine HP cartridge.

 

If you face the same issue of missing black,the black/yellow PH has to be replaced.and if the PH replacement does not work,printer has to be replaced.

 

Regards,

Ronnie_N

 

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Grad Student
VK14
Posts: 167
Member Since: ‎04-18-2012
Message 3 of 4 (3,574 Views)

Re: HP Officejet Pro 8500 Pro 8500 A910 black will not print, says printhead is OK

Hi,

 

Sorry to hear that HP Officejet Pro 8500 Pro 8500 A910 does not print in black.

Kindly click on the following link to resolve the issue.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02208875&tmp_task=solveCategory&cc=us&dlc=en&la...

 

though I am an HP employee, I am speaking for myself and not for HP.

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Honor Student
melisma
Posts: 2
Member Since: ‎09-11-2013
Message 4 of 4 (3,544 Views)

Re: HP Officejet Pro 8500 Pro 8500 A910 black will not print, says printhead is OK

Ronnie,

Thanks for your response and suggestions. Unfortunately, idea #1 didn't solve the problem. Looking to purchase a new printhead. See if that works. If not...

Thanks for the help.

Melisma
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