05-21-2013 07:49 PM
i just replaced two of the toner cartridges (Cyan and Magenta) and once my printer re-sets itself, it no longer prints black toner and it seems to be caught in a cycle of cleaning the printhead over and over again. The device was working yesterday without issue and i have replaced the toner with genuine HP cartridges. All toner cartridges are full.
The printer does not display any error messages. When cleaning the printhead, it's now making a squeaking sound. Argh!
05-22-2013 12:14 PM
The troubleshooting steps in this document may help with black not printing on your Officejet Pro 8500a.
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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