HP Officejet Pro 8500A Plus - Black Ink Wont Print - Printer Keeps Cleaning Printhead (1414 Views)
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PatriciaG2
Posts: 1
Registered: ‎05-21-2013
Message 1 of 2 (1,414 Views)

HP Officejet Pro 8500A Plus - Black Ink Wont Print - Printer Keeps Cleaning Printhead

Hi,

 

i just replaced two of the toner cartridges (Cyan and Magenta) and once my printer re-sets itself, it no longer prints black toner and it seems to be caught in a cycle of cleaning the printhead over and over again.  The device was working yesterday without issue and i have replaced the toner with genuine HP cartridges. All toner cartridges are full.

 

The printer does not display any error messages.  When cleaning the printhead, it's now making a squeaking sound. Argh!


Any suggestions???

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Bob_Headrick
Posts: 14,075
Registered: ‎11-17-2008
Message 2 of 2 (1,399 Views)

Re: HP Officejet Pro 8500A Plus - Black Ink Wont Print - Printer Keeps Cleaning Printhead

The troubleshooting steps in this document may help with black not printing on your Officejet Pro 8500a.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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