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allen96
Posts: 1
Member Since: ‎11-03-2012
Message 1 of 4 (8,047 Views)

HP Officejet Pro 8500A Plus Keeps on cleaning printhead

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My Officejet keeps on cleaning its print head, and it keeps on doing it, over and over again. I dont understand what the problem is.

After it Finally Cleans the Printhead, it says checking printer and then starts cleaning the printhead again.

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 2 of 4 (8,011 Views)

HP Officejet Pro 8500A Plus Keeps on cleaning printhead

Do you have it plugged directly into a wall outlet? If not I would move it to one because the printer might not be getting enough power and that can cause it to do uncommon processes. Even if it has always been plugged up in the current configuration, it can still develop an issue if not plugged directly into the wall outlet. The next thing I would do is a hard reset. A hard reset will attempt to restore the printer to a known working condition if that is possible. No user settings are lost with a hard reset.

To do a hard reset:
1. With the printer plugged directly into a wall outlet, and turned on, unplug the cord from the rear of the printer.
2. Then unplug the cord from the wall socket.
3. Wait at least 30-60 seconds
4. Plug the power cord back into the wall socket first. If the cord has a module in it, make sure that the light on the module is lit up and then plug cord back into the rear of the printer
5. The printer should power back on by itself, but if not use the power button on front panel to turn machine back on.


I would also try a manual cleaning on the printhead contacts to make sure that build up is not triggering a constant cleaning cycle. pages 103-105 in the printer manual covers this process. Here is the link to the manual: http://goo.gl/dZ4NR


I am a former employee of HP...
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Student
arthurgarcia
Posts: 1
Member Since: ‎08-13-2013
Message 3 of 4 (6,234 Views)

Re: HP Officejet Pro 8500A Plus Keeps on cleaning printhead

Why does it do this?
spent another $100 buying a set of inks.

now it's cleaning itself like a dog in heat...

I do not abuse my printer; got a pro because i got tired of buying a printer every year.

I do not have a business, but have 3 persons in my home in school.

if your computers and printers can't handle the demand from 3 school children,

that sparingly use this printer, then change the name from pro to cheap...

Honor Student
denora
Posts: 2
Member Since: ‎04-26-2014
Message 4 of 4 (2,951 Views)

Re: HP Officejet Pro 8500A Plus Keeps on cleaning printhead

This is the worst printer I have ever owned. It's doing the same thing. I have spent almost 200 dollars for ink.

HP should reimburse me for the money spent on ink and Printheads. I give up!!!

Don Kuschel

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation