06-17-2014 09:51 AM
I am having problems with my HP photosmart 5510 printing black ink. I replaced the ink and have tried everything besides semi rest & full reset. Could someone please inbox me the instructions to both resets!!!!
06-17-2014 11:50 AM
Welcome to the HP forums!
I assume by everything, you're referring to the steps within this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document?
If you have covered all those steps then can you please let me know if the printer is in or out of warranty and what country you're in? Feel free to private message me the country information if you don't want to post it for the public
I don't want to you think I'm ignoring your requests for the resets either, it's just because for this problem, they don't help. I promise though, I will make sure this gets resolved for you!
Hope to hear back from you soon!
07-29-2014 08:51 AM
I just wanted to check in with you and see if those steps were able to resolve the issue for you?
If you get a chance please let me know if I can be of further assistance
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies