HP Photosmart 5510. Printing problems! (12103 Views)
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Honor Student
nursecathie
Posts: 2
Member Since: ‎08-19-2012
Message 1 of 44 (12,103 Views)

HP Photosmart 5510. Printing problems!

Only my black ink will NOT print. The color will print fine. All cartridges are full. Cannot copy in black or print from PC in black. HELP!!!!

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 44 (12,083 Views)

Re: HP Photosmart 5510. Printing problems!

Not really sure what is causing this.  It could be as simple as a clogged nozzel or as bad as a faulty printhead.  This document should help you work it out.  Let me know what happens.  

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Honor Student
nursecathie
Posts: 2
Member Since: ‎08-19-2012
Message 3 of 44 (12,074 Views)

Re: HP Photosmart 5510. Printing problems!

Thank you for your response. I went through each step on the solution page, and nothing fixed my problem. If I have a clogged area in the printer, how do I fix that??

Thanks, Cathie

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 4 of 44 (12,071 Views)

Re: HP Photosmart 5510. Printing problems!

The only way to fix it is to do the printhead cleaning.  If that's not clearing a clogged nozzel the best thing to do is check the warranty.  If you're in warranty, this is something HP would replace the printer for.  If you're out of warranty, you would have to get a new printer to fix the problem.  You can check your warranty here.  You can reach tech support at 1-800-474-6836 in the US and Canada, international users click here.  

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Student
krazyk
Posts: 1
Member Since: ‎07-17-2013
Message 5 of 44 (9,848 Views)

Re: HP Photosmart 5510. Printing problems!

I cannot just print with black ink !!!!   I just want to print in black and I can't get my printer to do ANYTHING.  I bought a new black cargtrage and i keep getting the message that " one or all of my cartrages is empty"   I can't get it to come up to just select black only either.

 

HELP.   going nuts here.

 

Krazy

Honor Student
roger11
Posts: 2
Member Since: ‎07-25-2013
Message 6 of 44 (9,701 Views)

Re: HP Photosmart 5510. Printing problems!

i cannot get the black ink to print, the colours are fine

Honor Student
roger11
Posts: 2
Member Since: ‎07-25-2013
Message 7 of 44 (9,694 Views)

Re: HP Photosmart 5510. Printing problems!

I also cannot get the black ink to print

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 8 of 44 (9,599 Views)

Re: HP Photosmart 5510. Printing problems!

Hi Roger11,

 

I see that you're having problems with black ink printing. 

 

 

Do you have the same printer as the user above?  

Student
DJNYNEDJ
Posts: 1
Member Since: ‎07-30-2013
Message 9 of 44 (9,561 Views)

Re: HP Photosmart 5510. Printing problems!

I am having the similar issues.

 

I purchased my HP printer in March of 2012 and had it in storage for about 6 months.

 

I set it up today and downloaded the latest software to print some important documents for new job, yet it is only partially printing black ink.

 

THIS after I bought $45 worth of ink.

 

Now it is out of warranty and best Buy will not buy back the ink since it is opened.

 

They did cheerfully offer to sell me a new HP printer for $120 ... this is upsetting. Out of warranty with a printer that won't work and $45 worth of useless ink UNLESS I buy a new printer!

 

HELP!

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 10 of 44 (9,532 Views)

Re: HP Photosmart 5510. Printing problems!

Hi DJNYNEDJ,

 

I see that your having problems with your black ink printing.   

 

 

I would take a look at the document below.

 

 

Print Quality

 

 

Let me know how it goes. 

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