Question
HP Photosmart 5510 - will not print using black ink
Replies (41)
Reply
 
Student
misty55
Posts: 1
Member Since: ‎02-15-2014
Message 21 of 42 (2,106 Views)

Re: HP Photosmart 5510 - will not print using black ink

have sorted this! hope works for others!

My black print on 5510 stopped suddenly so tried this and it worked

 

Make a fair sized square

autofill with black

print

if nothing or pale repeat and repeat etc.

tried about 10 times it got darker

then cleaned print heads again...

It worked!!!!!!!!!!!

Good luck

Honor Student
ElVic
Posts: 3
Member Since: ‎04-12-2014
Message 22 of 42 (1,907 Views)

Re: HP Photosmart 5510 - will not print using black ink

Hi I'm experiencing exactly the same problems.

 

Did you find a solution?

Tutor
superfly77
Posts: 6
Member Since: ‎01-31-2012
Message 23 of 42 (1,835 Views)

Re: HP Photosmart 5510 - will not print using black ink

Hello,

 

I seem to have the same problem.  Replaced a depleted black cartridge in 5510 and found that the printer wouldnt print any black on the Align Printer page.  Figured it was a faulty cartridge so tried another - same thing.  Tried the hard reset, the half reset, removing the cartridge and cleaning out any dried ink blockage - same result.

 

the odd thing is that i tried a Printer Status report a few times too - i get a print out with four black square brackets, three of them have a block of pink, blue and yellow within the black brackets but the fourth bracket is empty.  the brackets are definitely a solid black colour som im wondering whether its a software or firmware issue.

 

is that a possiblity, and if so is there a way to reset the software or update the firmware?

 

if thats not possible or likely to be the issue, please send a private message with the other solution that has not been publicly available!

 

many thanks in advance.

Provost
Bob_Headrick
Posts: 16,146
Member Since: ‎11-17-2008
Message 24 of 42 (1,832 Views)

Re: HP Photosmart 5510 - will not print using black ink


superfly77 wrote:

[snip] the odd thing is that i tried a Printer Status report a few times too - i get a print out with four black square brackets, three of them have a block of pink, blue and yellow within the black brackets but the fourth bracket is empty.  the brackets are definitely a solid black colour som im wondering whether its a software or firmware issue. [snip]


The test page uses color inks to mix and make the black ink in the brackets for ink levels in the test page.  (This is so that the limits would be visible even if black or another color were not working.)

 

When did you purchase the printer?

 

@Ciara_B - Please escalate this one.

 

 

 

 

 

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Tutor
superfly77
Posts: 6
Member Since: ‎01-31-2012
Message 25 of 42 (1,828 Views)

Re: HP Photosmart 5510 - will not print using black ink

The printer is out of warrantee, bought it about a year and a half ago.
Tutor
superfly77
Posts: 6
Member Since: ‎01-31-2012
Message 26 of 42 (1,824 Views)

Re: HP Photosmart 5510 - will not print using black ink

Thanks for that info by the way, had no idea.
Tutor
superfly77
Posts: 6
Member Since: ‎01-31-2012
Message 27 of 42 (1,787 Views)

Re: HP Photosmart 5510 - will not print using black ink

funnily enough, and thankfully like a few others on hte forum, a couple of days after installing the new catridge, it seems to be working perfectly well again.  any ideas as to why this happens??

Regents Professor
Ciara_B
Posts: 6,384
Member Since: ‎11-27-2009
Message 28 of 42 (1,773 Views)

Re: HP Photosmart 5510 - will not print using black ink

@superfly77 

 

Glad to hear it's back working. Can I ask do you print infrequently? (once every week or two?)

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
superfly77
Posts: 6
Member Since: ‎01-31-2012
Message 29 of 42 (1,763 Views)

Re: HP Photosmart 5510 - will not print using black ink

yes i print very infrequently, but print a fair amount when i do, usually a bunch of documents once every month or two.

Regents Professor
Ciara_B
Posts: 6,384
Member Since: ‎11-27-2009
Message 30 of 42 (1,753 Views)

Re: HP Photosmart 5510 - will not print using black ink

I'd recommend running a printhead clean maybe once a week or every 10 days

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation