Question
HP Photosmart 5510 - will not print using black ink
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Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 31 of 43 (1,011 Views)

Re: HP Photosmart 5510 - will not print using black ink

[ Edited ]

@ElVic

 

Is your printer in warranty?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
averis
Posts: 3
Member Since: ‎05-08-2014
Message 32 of 43 (1,003 Views)

Re: HP Photosmart 5510 - will not print using black ink

Read through all the threads. I have a photosmart 5514 and black ink stopped working in middle of a print. Using HP cartridges - replaced the cartridge, reset hard reset, cleaned printheads, even tried making a square and printing to no avail. Out of warranty a year ago. Any other suggestions or do I need to bite the bullet and buy a new printer? It's only 2 years old!!

HP Support Agent
Sunshyn2005
Posts: 6,739
Member Since: ‎09-02-2013
Message 33 of 43 (915 Views)

Re: HP Photosmart 5510 - will not print using black ink

Hi averis,

 

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

_______________________________________________________________________________________________________

Please click the "Thumbs Up", just below, if you LIKE my post, or to say Thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue, it will help others find the solution.



Sunshyn2005


I work on behalf of HP
Honor Student
averis
Posts: 3
Member Since: ‎05-08-2014
Message 34 of 43 (902 Views)

Re: HP Photosmart 5510 - will not print using black ink

I am in the US

Honor Student
Frustrated02014
Posts: 3
Member Since: ‎06-06-2014
Message 35 of 43 (830 Views)

Re: HP Photosmart 5510 - will not print using black ink

Just take the cartliges out and gently wipe the screen where the orint head sits on.

Worked for me and i found the fix on youtube.

 

HP wants you to buy new a printer, they know darn well it's an easy fix and won't tell you either.

 

Honor Student
Frustrated02014
Posts: 3
Member Since: ‎06-06-2014
Message 36 of 43 (828 Views)

Re: HP Photosmart 5510 - will not print using black ink

Did you try taking the cartliges out and wiping the screen inside where the ink gets through?
I wonder if the HP person messages you this and not said it out load knowing it's a solution?

Shame, I found this fix on YouTube.

HP don't want to tell you this b/c they want your warranty to run out and you have to purchase another one.

Honor Student
averis
Posts: 3
Member Since: ‎05-08-2014
Message 37 of 43 (814 Views)

Re: HP Photosmart 5510 - will not print using black ink

I did try that and it didn't work so had to buy a new one. Thanks anyway.
Student
gregmckinless
Posts: 1
Member Since: ‎07-08-2014
Message 38 of 43 (670 Views)

Re: HP Photosmart 5510 - will not print using black ink

Help, my HP 5510 stopped printing in black when I changed the cartridge. I exchanged the new black cartridge for another new one but the problem still exists. Any advice?? 

HP Support Agent
Sunshyn2005
Posts: 6,739
Member Since: ‎09-02-2013
Message 39 of 43 (666 Views)

Re: HP Photosmart 5510 - will not print using black ink

Hi gregmckinless,

 

I see you are unable to print black from your Photosmart 5510, I'd like to help.

 

Please complete all of the steps in the following document if you have ot already; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.

 

 I will do my best to help. Thanks. I look forward to hearing from you.

 

Please also include your country/region in your next post. Thanks.

_______________________________________________________________________________________________________

Please click the "Thumbs Up", just below, if you LIKE my post, or to say Thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue, it will help others find the solution.



Sunshyn2005


I work on behalf of HP
Student
OttawaDave
Posts: 1
Member Since: ‎10-20-2014
Message 40 of 43 (276 Views)

Re: HP Photosmart 5510 - will not print using black ink

Hi,

I have the exact same problem, but mine has not fixed itself.

My HP Photosmart 5510 worked fine all last school year, but was left unused all summer.

After the summer, it wouldn't work the way it did in the spring.

It prints colour just fine, but it does not print black ink.

Black ink prints out very lightly, or not at all.

I tried a new black ink cartridge, but that did not fix the problem.

Any ideas for fixing the problem?

Thanks,

...Dave

 

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