05-08-2014 07:52 AM - edited 11-05-2014 08:59 AM
Is your printer in warranty?
05-08-2014 11:17 AM
Read through all the threads. I have a photosmart 5514 and black ink stopped working in middle of a print. Using HP cartridges - replaced the cartridge, reset hard reset, cleaned printheads, even tried making a square and printing to no avail. Out of warranty a year ago. Any other suggestions or do I need to bite the bullet and buy a new printer? It's only 2 years old!!
05-21-2014 09:39 AM
06-06-2014 06:09 AM
Just take the cartliges out and gently wipe the screen where the orint head sits on.
Worked for me and i found the fix on youtube.
HP wants you to buy new a printer, they know darn well it's an easy fix and won't tell you either.
06-06-2014 06:12 AM
Did you try taking the cartliges out and wiping the screen inside where the ink gets through?
I wonder if the HP person messages you this and not said it out load knowing it's a solution?
Shame, I found this fix on YouTube.
HP don't want to tell you this b/c they want your warranty to run out and you have to purchase another one.
07-08-2014 01:50 PM
Help, my HP 5510 stopped printing in black when I changed the cartridge. I exchanged the new black cartridge for another new one but the problem still exists. Any advice??
07-08-2014 02:05 PM
I see you are unable to print black from your Photosmart 5510, I'd like to help.
Please complete all of the steps in the following document if you have ot already; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
I will do my best to help. Thanks. I look forward to hearing from you.
Please also include your country/region in your next post. Thanks.
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- I work on behalf of HP
10-20-2014 06:19 PM
I have the exact same problem, but mine has not fixed itself.
My HP Photosmart 5510 worked fine all last school year, but was left unused all summer.
After the summer, it wouldn't work the way it did in the spring.
It prints colour just fine, but it does not print black ink.
Black ink prints out very lightly, or not at all.
I tried a new black ink cartridge, but that did not fix the problem.
Any ideas for fixing the problem?
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies