06-08-2014 03:23 AM
I too have tried all the suggested steps on pages linked to this forum with no success.
I too am disappointed at the lack of any solution suggested on this forum.
I too have reached the conclusion that the answer is that the Printer is now a write-off even though I print fewer than 4 pages a week on average.
I too am ( just ) out of warranty (and this is already my second as the first one died within 3 months.)
Essentially, it would appear the honest answer the HP professionals should be giving is, " you get what you pay for in this printer; it won't last much beyond the warranty even with light usage. We will replace it if it is in warranty otherwise you will have to go buy a new one. PS I'll send you a private e-mail to tell you this but I won't confirm that in public."
Like others, I doubt my next printer will be an HP.
06-09-2014 04:37 AM
Is the printer in warranty?
06-09-2014 04:43 AM
Have you read the support page for your printer with this issue???
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
06-09-2014 11:39 PM
Printer is out of warranty. However, one would expect a product to last longer than the warranty period, so I still think this is a serious issue. I wish there was some way of fixing the printer, but I am losing hope.
06-09-2014 11:41 PM
Yes, of course I have read the troubleshooting page, and I have followed each step diligently (some of them several times). But thank you anyway!
06-10-2014 08:37 AM
I appreciate all your troubleshooting efforts, I understand you are still unable to print in black ink on your HP Photosmart 5514. I have sent you a private message, please go to your Userpage to the right of your Username you will find your inbox.
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
06-12-2014 01:47 AM
Just checking if the troubleshooting resolved the issue? Is the printer in warranty?
06-20-2014 10:41 AM
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies