Question
HP Photosmart 5514 Won't print black even with brand new cartridge
Replies (85)
Reply
 
Student
leebea
Posts: 1
Member Since: ‎06-06-2014
Message 21 of 86 (901 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

hp photosmart 5514 wont print black even with brand new cartridge

Student
Warda
Posts: 1
Member Since: ‎06-08-2014
Message 22 of 86 (892 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

I too have this problem.
I too have tried all the suggested steps on pages linked to this forum with no success.
I too am disappointed at the lack of any solution suggested on this forum.
I too have reached the conclusion that the answer is that the Printer is now a write-off even though I print fewer than 4 pages a week on average.
I too am ( just ) out of warranty (and this is already my second as the first one died within 3 months.)

Essentially, it would appear the honest answer the HP professionals should be giving is, " you get what you pay for in this printer; it won't last much beyond the warranty even with light usage. We will replace it if it is in warranty otherwise you will have to go buy a new one. PS I'll send you a private e-mail to tell you this but I won't confirm that in public."

Like others, I doubt my next printer will be an HP.
Regents Professor
Ciara_B
Posts: 6,396
Member Since: ‎11-27-2009
Message 23 of 86 (876 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

@leebea 

 

 

Is the printer in warranty?

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&docname=c03425035

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
sabretooth04
Posts: 5,731
Member Since: ‎07-30-2012
Message 24 of 86 (873 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Have you read the support page for your printer with this issue???

 

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=4194&tmp_task=solveCategory&cc=us&dl...

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
Honor Student
JorunnHernes
Posts: 3
Member Since: ‎06-05-2014
Message 25 of 86 (865 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Printer is out of warranty. However, one would expect a product to last longer than the warranty period, so I still think this is a serious issue. I wish there was some way of fixing the printer, but I am losing hope.

Honor Student
JorunnHernes
Posts: 3
Member Since: ‎06-05-2014
Message 26 of 86 (864 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Yes, of course I have read the troubleshooting page, and I have followed each step diligently (some of them several times). But thank you anyway!

HP Support Agent
HevnLgh
Posts: 3,754
Member Since: ‎09-03-2013
Message 27 of 86 (850 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Hi JorunnHernes,

 

I appreciate all your troubleshooting efforts, I understand you are still unable to print in black ink on your HP Photosmart 5514. I have sent you a private message, please go to your Userpage to the right of your Username you will find your inbox.

 

Thank you,

Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

HevnlghHelP
I work on behalf of HP
Regents Professor
Ciara_B
Posts: 6,396
Member Since: ‎11-27-2009
Message 28 of 86 (826 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

@leebea 

 

Just checking if the troubleshooting resolved the issue? Is the printer in warranty?

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
D041155
Posts: 3
Member Since: ‎06-20-2014
Message 29 of 86 (778 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Same issue as others, 5514 black ink not printing, tried 2 new cartridges, also ran clean print heads 3 times. Seems to be common problem. Been a big HP fan but will try another brand on next printer. Should be a solution to this issue. Lee
Honor Student
D041155
Posts: 3
Member Since: ‎06-20-2014
Message 30 of 86 (769 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Can print head be removed and cleaned?
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation