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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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hp photosmart 5514 wont print black even with brand new cartridge

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I too have this problem.
I too have tried all the suggested steps on pages linked to this forum with no success.
I too am disappointed at the lack of any solution suggested on this forum.
I too have reached the conclusion that the answer is that the Printer is now a write-off even though I print fewer than 4 pages a week on average.
I too am ( just ) out of warranty (and this is already my second as the first one died within 3 months.)

Essentially, it would appear the honest answer the HP professionals should be giving is, " you get what you pay for in this printer; it won't last much beyond the warranty even with light usage. We will replace it if it is in warranty otherwise you will have to go buy a new one. PS I'll send you a private e-mail to tell you this but I won't confirm that in public."

Like others, I doubt my next printer will be an HP.
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@leebea 

 

 

Is the printer in warranty?

 

http://support.hp.com/us-en/document/c03425035

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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Have you read the support page for your printer with this issue???

 

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=4194&tmp_task=solveCategory&cc=us&dl...

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Printer is out of warranty. However, one would expect a product to last longer than the warranty period, so I still think this is a serious issue. I wish there was some way of fixing the printer, but I am losing hope.

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Yes, of course I have read the troubleshooting page, and I have followed each step diligently (some of them several times). But thank you anyway!

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Hi JorunnHernes,

 

I appreciate all your troubleshooting efforts, I understand you are still unable to print in black ink on your HP Photosmart 5514. I have sent you a private message, please go to your Userpage to the right of your Username you will find your inbox.

 

Thank you,

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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@leebea 

 

Just checking if the troubleshooting resolved the issue? Is the printer in warranty?

 

Thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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Same issue as others, 5514 black ink not printing, tried 2 new cartridges, also ran clean print heads 3 times. Seems to be common problem. Been a big HP fan but will try another brand on next printer. Should be a solution to this issue. Lee
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Can print head be removed and cleaned?
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