Question
HP Photosmart 5514 Won't print black even with brand new cartridge
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Honor Student
nixfan226
Posts: 3
Member Since: ‎06-24-2014
Message 31 of 71 (559 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

[ Edited ]

Same story as others here. I'm working on the "no black print" issue for a client's HP 5514 Model B111h printer. I went through ALL of the steps on the HP forums and even ran through ink cartridgers runninhg multiple head cleaning through teh HP software. I ordered new official HP ink and also the printhead hospital cleaning kit from http://www.printheadhospital.co.uk/hp-printhead-cleaning-kit.html  and STILL no luck even after using the kit after THREE applications of the cleaning solution. Still no black. The printhead is non-removable so you can't even manually remove it to soak or run  it under hot/warm water to remove any clogging in the heads. What a total piece of garbabe this printer is. I went here: http://h10025.www1.hp.com/ewfrf/wc/weInput?lc=en&dlc=en&cc=us&tmp_weCountry=&tmp_weSerial=&tmp_wePro... confirmed that the printer is OUT OF WARRANTY. This is the second HP printer I've encountered with this issue (first was the HP Oficejet 6500). I will recommend to all of my clients in search of printers, NOT to choose HP.  This is just totally ridiculous! How can a company release a product like this? And with such an overwhelming issue, the product warranty should surely be extended for  the unlucky purchasers of the 5510/5514 models. But by the responses from HP, they seem content to point you to their troubleshooting webpage, which every person with a brain has already tried, likely multiple times. 

Honor Student
nixfan226
Posts: 3
Member Since: ‎06-24-2014
Message 32 of 71 (546 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

The printhead mechanism on this model is non-removable. However, if you feel brave, there are printhead removal instructions here:  http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-Photosmart-5510-Print-Head-Removal/...

HP Support Agent
HevnLgh
Posts: 3,481
Member Since: ‎09-03-2013
Message 33 of 71 (540 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

[ Edited ]

Hi nixfan226,

 

I appreciate all your troubleshooting efforts you have completed already, and understand your frustration.  I would like to look into this for you, can you please let me know which Country/Region  you are in?

 

I hope to hear from you soon.

 

Thank you,

Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

HevnlghHelP
I work on behalf of HP
HP Support Agent
HevnLgh
Posts: 3,481
Member Since: ‎09-03-2013
Message 34 of 71 (518 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

D041155,

 

I appreciate the troubleshooting you have done already, I need you to make sure you have completed ALL steps listed here:  Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages

 

If you are still running into the problem, please let me know which Country/Region you are in as well as your Warranty Status: Click here to find out

 

Thank you, 

Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

HevnlghHelP
I work on behalf of HP
Honor Student
D041155
Posts: 3
Member Since: ‎06-20-2014
Message 35 of 71 (511 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

We have done all the steps. Ran the cleaning tool multiple times. Serial number comes up blank when you check warrenty. It is at least 3 years old so it is out of warrenty. We maybe print 30-50 pages a month so we have not printed a ton of pages with this printer. We live in St. Louis, MO, USA. Thanks, Lee

HP Support Agent
HevnLgh
Posts: 3,481
Member Since: ‎09-03-2013
Message 36 of 71 (505 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

D041155,

 

Thank you for the requested information. I have sent you a Private message on the Forums, go to your Userpage to the right of your Username you will see you inbox.

 

Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

HevnlghHelP
I work on behalf of HP
Honor Student
nixfan226
Posts: 3
Member Since: ‎06-24-2014
Message 37 of 71 (498 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

I'm in the NY, USA
HP Support Agent
HevnLgh
Posts: 3,481
Member Since: ‎09-03-2013
Message 38 of 71 (493 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

nixfan226,

 

Thank you for the requested information. I have sent you a Private message on the Forums, please go to your Userpage to the right of your Username you will see your inbox.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

HevnlghHelP
I work on behalf of HP
Teacher
Photokool
Posts: 64
Member Since: ‎05-27-2013
Message 39 of 71 (475 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

From the amount of posts on this issue, it appears to be a VERY common practice with current HP printers... within the first year or two, the black ink clogs up and will not print. The "clean print head" options on the printer don't accomplish anything.

 

I tried all of the suggestions -- even opened two NEW black cartridges -- and the wet paper towel wiping on the print head screen -- nothing!

 

So even though I've only put "genuine" HP cartridges in my printer -- and paid the cost that goes along with that -- that does not assure me that I can have a reliable printer.

 

On one of the of the other threads, someone actually marked the issue as "solved" when the person with the printer was so frustrated that that gave up and bought another printer! That was the SOLUTION!

 

If this is a significant issue with HP printers, then HP needs to own it and issue recalls for the printers that are affected.

 

My previous loyalty to HP is misplaced, I guess. My third HP laptop had a hard drive failure after only 9 months. I replaced that drive, but then the computer CPU died when it was just over two years old. It is sad.

 

My current printer is my third HP printer. I gave away my first one because the print cartridges were so expensive and NEVER came down in price (black ink - $35 for an ink jet!). My second one I gave to my daughter, but she says she is having problems with print cartridges now, too.

 

My current one is not very old... it should not need to be replaced already. Very sad!

Student
jtyndale
Posts: 1
Member Since: ‎07-10-2014
Message 40 of 71 (395 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Same issue, this is our 3rd HP printer.  Black ink just bought, actually the entire kit for over $55.00.  And the black is not printing at all.  I have followed the steps to troubleshoot the issue.  It's just a fact, HP printers are crap!  I'll be looking for a laser printer now, and will pass anything with an HP logo.  Thanks for nothing!

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