HP Photosmart 5514 Won't print black even with brand new cartridge

[jackseviltwin]

I'm having the exact same issue. I bought a new genuine black ink cartridge, thought it was defective, got another, and this one wont print black either.

[HevnLgh]

Hi @jackseviltwin,

Please make sure you have completed ALL troubleshooting steps listed here:Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.

Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.

If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker

I hope to hear from you soon.

Thanks,

[fpchurch]

Well our 2nd HP printer, same model purchased at the same time just failed printing in black ink also.  

[mad_mad]

Good day,

After, replacing the black cartridge with a brand new genuine HP cartridge, I got the same problem. I checked the vent of the new cartridge, using a paper towel, the ink is coming out the cartridge. So, the problem is not the cartridge... 

I hate spending money for nothing... 

I tried all the steps many times printhead cleaning, ink smear... no success

 I checked the warranty status and the printer is out of warranty.. My location is Montreal, Canada.

Hope to find a solution soon, otherwise I will need to buy a new printer, probably not a HP one..

[Nitram3]

Add me to the list.  The black had horizontal streaks at first.  Replaced with a new black cartridge.  Cleaned several times.  Now  no black at all.  The colours are a bit sketchy too sometimes, i.e. after some cleanings they're fine and other times they streak.  My warranty expired just over a year ago.

[HevnLgh]

Hi @mad_mad,

I have sent you a Private message on the Forums, please go to your Userpage to the right of your Username you will see your inbox.

@Nitram3,

Which Country/Region are you located in?

Hope to hear from you soon.

Thanks,  

[Nitram3]

St. John's, Newfoundland, Canada

[HevnLgh]

Nitram3,

Thank you , I have sent you a private message. 🙂

[moreinkprobably]

@HevnLgh

So disappointed to read through 11 pages on this thread, come to the end and see no solution available.

I've followed all the steps. Spent money I don't have replacing ink cartridges that have now been drained due to cleaning the printhead, slowly but surely all the colours work and still no black.

My printer is past warrenty. What an incredible waste of time and money.

I know there's no solution, I would just say to anyone looking for a solution, save yourself the $, don't purchase authentic, only HP ink cartridges and just skip ahead and buy another NOT HP printer. Seriously, like $70 towards a decent printer rather than sinking ink into this mess.

[HevnLgh]

Hi @moreinkprobably,

I understand your frustration, I have gone ahead and sent you a Private message. Please go to your Userpage to the right of your Username you will see your inbox.

Thank you,