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Chewie1970
Posts: 1
Member Since: ‎12-07-2012
Message 1 of 10 (1,580 Views)

HP Photosmart 5514 wont print black ink

The Black ink level in my 5514 was low so I replaced it and it still wont print black ink. The colors are fine but not the black..I've run the clean printheads, the printer status report and the printer quality report..  Any ideas ??

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 10 (1,565 Views)

HP Photosmart 5514 wont print black ink

Try to manually take out the print head and clean it. Here is a link that will also assist you along the way.
http://goo.gl/c7w5u
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Tutor
nattySUAREZ
Posts: 18
Member Since: ‎03-09-2012
Message 3 of 10 (1,145 Views)

Re: HP Photosmart 5514 wont print black ink

[ Edited ]

im having the same problem!! frustrating..did you solve it....my black ink will not print

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nattySUAREZ
Posts: 18
Member Since: ‎03-09-2012
Message 4 of 10 (1,144 Views)

Re: HP Photosmart 5514 wont print black ink

i tried....nothing happens
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nattySUAREZ
Posts: 18
Member Since: ‎03-09-2012
Message 5 of 10 (1,143 Views)

Re: HP Photosmart 5514 wont print black ink

i tried this too...nothing!!
HP Support Agent
happytohelp01
Posts: 3,162
Member Since: ‎09-03-2013
Message 6 of 10 (1,121 Views)

Re: HP Photosmart 5514 wont print black ink

Hi nattySUAREZ,

 

Sorry to hear you are having problems printing.  After following the steps in the document that Rudy1906 shared, it states to service the product and gives you in-warranty and out-of-warranty options.

 

I would suggest that you please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

 

Happytohelp01

 

Regards,
Happytohelp01

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nattySUAREZ
Posts: 18
Member Since: ‎03-09-2012
Message 7 of 10 (1,115 Views)

Re: HP Photosmart 5514 wont print black ink

i had done the ""clean the print head"" yesterday and nothing happened...however......i did it again today and VOILA...it is working....

Tutor
nattySUAREZ
Posts: 18
Member Since: ‎03-09-2012
Message 8 of 10 (1,114 Views)

Re: HP Photosmart 5514 wont print black ink

after trying to ""clean printhead"" yesterday..and nothing happened........ i did it today and its working..the black ink is working.....Praise the Lord!
Tutor
nattySUAREZ
Posts: 18
Member Since: ‎03-09-2012
Message 9 of 10 (1,114 Views)

Re: HP Photosmart 5514 wont print black ink

i did not cleaned by hand..i took the option in the printer itself
HP Support Agent
happytohelp01
Posts: 3,162
Member Since: ‎09-03-2013
Message 10 of 10 (1,113 Views)

Re: HP Photosmart 5514 wont print black ink

Hi nattySUAREZ,

 

That's great to hear.  I'm glad that you can print again.

 

If you encounter any other difficulties please feel free to post on the forums, myself or any other community members will be happy to help.

 

Happytohelp01

 

Regards,
Happytohelp01

Please click on the Thumbs Up on the right to say “Thanks” for helping!

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.


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