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Honor Student
Candiigal
Posts: 2
Member Since: ‎11-28-2013
Message 1 of 5 (1,235 Views)

HP Photosmart 5525 All-In-One not printing in black?

I've been trying to print a project for a few weeks now and each time I do, the printer produces either a blank page or one without colour. I've changed the cartridges and I've changed from USB to Wi-Fi to USB.  I've also tried cleaning the printhead automatically, but still no changes.

 

Regents Professor
Ciara_B
Posts: 6,213
Member Since: ‎11-27-2009
Message 2 of 5 (1,213 Views)

Re: HP Photosmart 5525 All-In-One not printing in black?

Hi, is the printer still under warranty by any chance?

 

Black not printing

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing/m-p/2926025

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
Candiigal
Posts: 2
Member Since: ‎11-28-2013
Message 3 of 5 (1,195 Views)

Re: HP Photosmart 5525 All-In-One not printing in black?

Yes, it is still under warranty. I bought it a few months ago.

Regents Professor
Ciara_B
Posts: 6,213
Member Since: ‎11-27-2009
Message 4 of 5 (1,174 Views)

Re: HP Photosmart 5525 All-In-One not printing in black?

Ok then I'd strongly advise contacting HP Phone Support, as you may require a replacement printer. Can you please let me know how you get on?

 

Thanks

Ciara

 

 

Phone No.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,213
Member Since: ‎11-27-2009
Message 5 of 5 (1,155 Views)

Re: HP Photosmart 5525 All-In-One not printing in black?


Candiigal wrote:

Yes, it is still under warranty. I bought it a few months ago.


Hi, just wondering if you contacted Support? Did you get a replacement printer? Thanks

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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