11-28-2013 03:49 PM
I've been trying to print a project for a few weeks now and each time I do, the printer produces either a blank page or one without colour. I've changed the cartridges and I've changed from USB to Wi-Fi to USB. I've also tried cleaning the printhead automatically, but still no changes.
11-29-2013 04:43 AM
Hi, is the printer still under warranty by any chance?
Black not printing
12-04-2013 09:30 AM
Ok then I'd strongly advise contacting HP Phone Support, as you may require a replacement printer. Can you please let me know how you get on?
12-06-2013 08:07 AM
Yes, it is still under warranty. I bought it a few months ago.
Hi, just wondering if you contacted Support? Did you get a replacement printer? Thanks
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies