HP Photosmart 6510 Will NOT print black ink (2051 Views)
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Honor Student
ferosha42
Posts: 2
Registered: ‎12-26-2012
Message 1 of 13 (2,051 Views)

HP Photosmart 6510 Will NOT print black ink

My 6510 will not print black ink. I have replaced the cartridge and cleaned the printheads. I'm about to throw it out a window. Please help!

 

thanks.

Professor
jabzi
Posts: 1,957
Registered: ‎04-11-2012
Message 2 of 13 (2,042 Views)

Re: HP Photosmart 6510 Will NOT print black ink

Hello ferosha42,

 

Please perform the CLEAN PRINTHEAD for atleast 2-3 times, and then print. It should print in black.

 

  1. touch SETUP ( wrench tool ), then
  2. touch TOOLS, then
  3. touch CLEAN PRINTHEAD 


Regards,
Jabzi

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Honor Student
ferosha42
Posts: 2
Registered: ‎12-26-2012
Message 3 of 13 (2,038 Views)

Re: HP Photosmart 6510 Will NOT print black ink

I did it 4 times. Still isn't printing black...

Professor
jabzi
Posts: 1,957
Registered: ‎04-11-2012
Message 4 of 13 (2,032 Views)

Re: HP Photosmart 6510 Will NOT print black ink

 

 

Hello,

 

Please  HP Tech Support  for further assistance.

 

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

 


Regards,
Jabzi

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Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Student
dpantous
Posts: 1
Registered: ‎12-26-2012
Message 5 of 13 (2,017 Views)

Re: HP Photosmart 6510 Will NOT print black ink

I am having the same problem with my printer. I just bought new ink (yes the xl) and it don't say I am out except for the photo ink, but I think that one shouldn't matter but I guess it does. I am going to try to clean the printer heads like it said. Maybe they should recall it if the problem don't get solved!! Feel like I am spending way more money on ink then ever before!!

Professor
jabzi
Posts: 1,957
Registered: ‎04-11-2012
Message 6 of 13 (2,003 Views)

Re: HP Photosmart 6510 Will NOT print black ink

Hello,

 

The issue seems to be with Printhead .

 

Printer has to be serviced.

 

If the issue still persists, then call HP Tech Support for further assistance.

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

 


Regards,
Jabzi

Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
I work for HP

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the white star under my name.


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Honor Student
charltonjo
Posts: 2
Registered: ‎10-06-2013
Message 7 of 13 (983 Views)

Re: HP Photosmart 6510 Will NOT print black ink

Here is a 3rd HP6510 that will not print in black ink.  We have had our printer almost 2 years.  It has been great.  This last time it ran out of black ink--we replaced it (always used HP ink) and now it wont print in black.  We have gone through all of the troubleshooting.  We have cleaned the heads.  No black printing.  We can pull the new black ink cartridge out and see that black ink is coming out of it--the machine registers that it is a full cartridge.  We can still print in color--just no black. HELP!!

Honor Student
charltonjo
Posts: 2
Registered: ‎10-06-2013
Message 8 of 13 (979 Views)

Re: HP Photosmart 6510 Will NOT print black ink

Called the number like the above message advised.  Spoke to a really nice guy in India.  Guess what he had me do?  Everything I had already tried to do alone.  Turning the printer off and on with the power button, turning the printer off and on with the power cord, going through every menu item under setup--tools under the wrench.  guess what?  same results with him on the phone as when I did it alone.

He WAS able to offer me a great deal on a new printer.  only $159 extra dollars for an upgrade.  Really HP?  so that one can crap out a few months after ITS warranty and I can do this again in 18 months.  NO THANKS.

Heading to Best Buy to buy a different brand of printer.

Wondering how long before HP removes this post.  11:33am 10/6/2013

HP
Gemini02
Posts: 2,830
Registered: ‎09-03-2013
Message 9 of 13 (962 Views)

Re: HP Photosmart 6510 Will NOT print black ink

Hi charltonjo

 

I understand your frustration that you are still not able to print in black.

 

Here is a url for not printing in black.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03760633&tmp_task=solveCategory&cc=us&dlc=en&la...

 

Might be the cartridge itself or the printhead could be plugged.

 

If the issue still persists after following the document and the ink cartridge is still in warranty  then call HP Tech Support for further assistance at 1-800-474-6836.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Student
bjl2good
Posts: 1
Registered: ‎12-05-2013
Message 10 of 13 (807 Views)

Re: HP Photosmart 6510 Will NOT print black ink

I have tried everything. This started a few years ago and I had instructions on how to correct this.  Not the looking at the cartridge and cleaning the printer heads which does not work.  This is really discusting!!  I can't find the instructions and HP is NO HELP.  Please help  me.  I need this printer.

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