HP Photosmart 6520

[AMYINOH]

I'm having the same problem and am very frustrated.  My Photosmart 6520 is not printing black ink.  I have tried everything suggested on the hp website except call HP support because it says I may be charged a fee, as my printer is out of warranty.  I have looked at the forums too.  Nothing is working.  Any advice? I had just replaced the color ink cartridges prior to replacing the black cartridge & now all the color cartridges are almost empty from cleaning printheads, etc so many times trying to fix the problem with the black ink.  I'm not happy with the notion that I have may have to go buy a new printer.  

[HevnLgh]

Hello AMYINOH,

I understand your frustration, and see you have completed ALL steps listed here on your HP Photosmart 6520: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages with no success.

I understand the PS 6520 is out of warranty, to better assist you can you please let me know which Country/Region you are in?

I hope to hear from you soon.

Thanks,

[bzimmer]

I am having the same issue.  I have completed all the steps listed with no luck.  I am from the United States.  Please advise on what my options are.

[HevnLgh]

Hello bzimmer,

Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink after replacing the cartridge.

I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.

Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.

If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me  the product Warranty status: HP Warranty Checker

I hope to hear from you soon.

Thanks,

[AMYINOH]

I'm in the USA.

[HevnLgh]

AMYINOH,

Thank you for the requested information, I have sent you a Private message on the Forums, please go to your Userpage to the right of your Username you will see your inbox.

[bzimmer]

I have completed all the steps with no luck.  I checked my warranty and it says that my warranty expired in July 2013.

[HevnLgh]

bzimmer,

Thank you for the requested information. I have sent you a Private Message on the Forums, please go to your Userpage to the right of your Username you will see your inbox.

[elkkees]

the only thing that worked for me was to replace the ink cartridge. 

[JB_2014]

Hello

I am in the UK, I have exactly the same issue, I have cleaned printheads three times, and nearly used up my new magenta catridge and used the remaiens of yellwo and cyan (so these are all new).  I now have perfect colour printing but NO balck bars in the "Black" Print Quality Diagnostics.  My waranty expired on 31st January 2014.

I have followed all the instructions in the supplied page.

I am pretty sure the cartridge is not at fault as I can get black to come out of it onto a pice of tissue held against the outlet.

Can anyone help?