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04-24-2012 02:42 PM
Installed a new black ink cartridge and printed some pages. Print screen says "Refer to Printer Documentation". Where do I find this? Is that the CD? I cannot print anything currently.
06-16-2012 03:49 AM
Hi there, I have been printing successfully odd pages and have XSL size cartridges. Now out of the blue flashing light with ref to in box at the top ! Print Cartridges :Then in the area below it says "refer to printer document"! I cannot print in any colour which I doubt very much the ink has expired. I have also tried to scan onto a card but it wont even scan ,which I thought doesnt require ink. Can you advise me as I cannot see anything in the document which relates to my problem.
Kind regards Gloria
06-18-2012 03:57 PM
Hey there. Does it provide you any other information? Also what operating system are you using? If your using Windows I suggest trying the HP Print & Scan Doctor to see if it is able to clear up the issue.
If not post back up with any new information and we can go from there.