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04-24-2012 03:42 PM
Installed a new black ink cartridge and printed some pages. Print screen says "Refer to Printer Documentation". Where do I find this? Is that the CD? I cannot print anything currently.
06-16-2012 04:49 AM
Hi there, I have been printing successfully odd pages and have XSL size cartridges. Now out of the blue flashing light with ref to in box at the top ! Print Cartridges :Then in the area below it says "refer to printer document"! I cannot print in any colour which I doubt very much the ink has expired. I have also tried to scan onto a card but it wont even scan ,which I thought doesnt require ink. Can you advise me as I cannot see anything in the document which relates to my problem.
Kind regards Gloria
06-18-2012 04:57 PM
Hey there. Does it provide you any other information? Also what operating system are you using? If your using Windows I suggest trying the HP Print & Scan Doctor to see if it is able to clear up the issue.
If not post back up with any new information and we can go from there.
11-25-2013 12:43 PM
I understand the printer keeps printing a alignment page every time the printer is turned on.
Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector)
Try printing a hardware test page.
Press and hold cancel and then press the start copy black.
An extended self-test report prints.
What are the results?
Are you using genuine HP cartridges?
Did you recently change the ink cartridges?
What are the ink levels?
Check the date on the cartridges to make sure they are still in warranty. (not old stock)
I work on behalf of HP
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