07-30-2012 02:31 PM
I have an HP Photosmart C6180 All in one printer. I got a message that i needed to replace the magenta cartrige. For a while i could get around the message, but i finally replaced the cartige. The ink level indicator on the main menu showed a full cartridge, but it kept asking for a new cartridge. I could get around this message by pressing OK for a while, but now the message is "Cannot Print" and there is no way to get around it. I do not know if it is a printer problem or a cartridge problem. I don't want to buy a new printer if it is a cartridge nor another cartridge if it is a printer problem (I already have a bunch of new cartridges that probably will not work with a new printer) . Any ideas? Thanks.
08-01-2012 05:48 PM
The printer might have something stuck in the RAM. A hard reset should do the trick. This document has the steps for a hard reset plus some other things you can try if that doesn't work.