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03-05-2012 05:04 PM - last edited on 03-05-2012 06:36 PM by MrMatthew
I am having problems getting my HP Photosmart Premium all-in-one printer to print black ink. The printer has been in storage for about a year, I purchased all new cartridges and installed them. Everything is printing pink, when I run a print diagnostic or test, only the magenta and yellow print, no blue, no black. I have tried the "allign cartridges" option, and continually receive a failure to allign message. I have removed the new cartridges, shaken them, reinstalled, run the clean cartridge setting, nothing is working. Can someone please help!
Thank you so much.
03-08-2012 11:39 AM
Portions of this document may help:
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
03-08-2012 06:07 PM
No, this did not resolve the issue. The printer will not align the cartridges, I repeatedly get a "alignment failed" message, and only blue ink is printed on the alignment test printout. All cartridges are brand new HP cartridges. Attempted all the steps in the link sent, printer is still not printing or copying correctly.
05-12-2012 04:26 PM
All cartridges have been replaced but printer will not print.
Cartridges removed and replaced several times.
Set printer to clean cartridges. When set to align printer receive message on display "Alignment failure".
When set to "Print quality report", photo cartridge only one not to print.
Photo cartridge replaced with new twice to no avail.
Can somebody please offer a solution.