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HP Photosmart printer won't print black
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Top Student
goody2
Posts: 7
Member Since: ‎02-16-2012
Message 41 of 204 (23,368 Views)

Re: HP Photosmart printer won't print black

I have a 5510 and last week the black stopped working , replace the cartridge but only the colour onres are working. Contacted HP support in the UK after trawling the website for contsact numbers only got 2 weeks left on the warranty

 

Rubbish

Regents Professor
Ciara_B
Posts: 6,328
Member Since: ‎11-27-2009
Message 42 of 204 (23,341 Views)

Re: HP Photosmart printer won't print black

Hi, did you try running a printhead clean and checking the cartridge is vented properly?

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&docname=c02914910

 

Ciara

 

FYI, contact numbers are in the link below

http://welcome.hp.com/country/us/en/wwcontact_us.html

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
goody2
Posts: 7
Member Since: ‎02-16-2012
Message 43 of 204 (23,330 Views)

Re: HP Photosmart printer won't print black

Hi Ciara

 

Yes I done all the cleaning quite a few times and check the vent

 

Thanks

Regents Professor
Ciara_B
Posts: 6,328
Member Since: ‎11-27-2009
Message 44 of 204 (23,291 Views)

Re: HP Photosmart printer won't print black

Hi goody2, as you've tried the troubleshooting I would suggest you contact HP phone support as you may require a replacement.

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

Can you please let me know how you get on?

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
goody2
Posts: 7
Member Since: ‎02-16-2012
Message 45 of 204 (23,281 Views)

Re: HP Photosmart printer won't print black

Hi Ciara

 

I contacted HP va email in the UK on Tuesday then Wednesday and i still have not received a reply from them

 

When I tried to report a fault yesterday I was informed that the warranty has expired

 

I received an email earlier on stating that the warranty had been updated, but then to wait a while for other departments to receive the updated warranty status!

 

Also they now state I shouldring HP

 

Not very impressed wit hthe haphazard Customer services!

Top Student
LoisBryan
Posts: 6
Member Since: ‎08-11-2012
Message 46 of 204 (23,279 Views)

Re: HP Photosmart printer won't print black

Goody ... I just went through the same problem.  HP knows this is an issue.  God help us all if they don't figure out how to fix it.

 

Contact them via phone ... if you get someone in the Phillipines, hang up and try again until you get an English as first language-speaking individual.  

 

As long as you're still in warranty, they will replace it.  They'll probably talk you into taking a "reconditioned" one ... I said okay, but in my case when it got here, it was brand new.  

 

Hang in there.

 

If you're out of warranty, for heaven's sakes, don't buy another HP until we know for certain they've solved this ridiculous problem!!!!

Top Student
goody2
Posts: 7
Member Since: ‎02-16-2012
Message 47 of 204 (23,212 Views)

Re: HP Photosmart printer won't print black

LoisBryan..I received a replacement printer this morning from HP . Its a HP 5514.

 

It took me an hour to get it going after half an hour on the phone to HP technical.. 

 

What a load of tripe HP are!!

 

I took the other 5510 apart cleaned the print head with a damp cloth but it still does not work

 

I might try the warm water method next

 

If it works I post back

 

Thanks

Student
tampa_tony
Posts: 1
Member Since: ‎09-01-2012
Message 48 of 204 (23,203 Views)

Re: HP Photosmart printer won't print black

Cleaning the print head worked for me.  Thank you very much for the advice.  I appreciate it.

Student
BCastillo
Posts: 1
Member Since: ‎09-12-2012
Message 49 of 204 (23,076 Views)

Re: HP Photosmart printer won't print black

Cleaned the print head and it worked great for me.  >Setup>Tools>Clean Printhead

Hope it works for you. -BCastillo

Honor Student
C410a1211
Posts: 2
Member Since: ‎10-13-2012
Message 50 of 204 (22,849 Views)

Re: HP Photosmart printer won't print black

Illustration: Carriage latch in closed position

I just encountered the same no print with black cartridge issue. Also performed the recommended head cleaning etc but failed for my situation other than in diagnostic mode, oddly enough. Last resort I tried pushing down on this "carriage latch" to secure and i printed 2 pages in "draft" mode successfully!! Maybe it was a combination of everything....Let's see what happens tomorrow.  :smileyindifferent:

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