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rickmichelle
Posts: 1
Member Since: ‎01-04-2014
Message 1 of 2 (1,045 Views)

HP Protected Cartridge Installed

We recently purchased the HP Photosmart 7520 printer.  We had a printer that stopped working however had unused nearly fully printer cartridges.  When we purchased the HP Photosmart 7520 printer from HP we were told by the representative that we would be able to use those cartridges in our new printer, however now we are trying to use those and we are getting the error message "HP Protected Cartridge Installed". We are sitting here with over $100.00 in ink cartridges that we aren't able to use.  What do we do now?

Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 2 of 2 (1,029 Views)

Re: HP Protected Cartridge Installed

Hi

Sounds like the cartridges were locked to the first printer. Try calling HP Support to see what they can suggest....

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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