Re: HP c310a - Printhead Problem - Ink System Failure (231 Views)
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Student
telly210
Posts: 1
Member Since: ‎06-17-2012
Message 1 of 5 (1,088 Views)

HP c310a - Printhead Problem - Ink System Failure

Error message says "Remove all cartridges. ........remove Printhead....then reintall printhead and cartridges"

 

I have done this a few times.  Also tried powering off.  Also disconnected the power.  Still get same message.

Associate Professor
Daniel_L
Posts: 1,792
Member Since: ‎11-28-2011
Message 2 of 5 (1,075 Views)

Re: HP c310a - Printhead Problem - Ink System Failure

Hey telly,

I would suggest cleaning the contacts of the printhead once you have removed it, and before reinstalling the printer again.

You can view this link and expand the first error code section. Towards the bottom of the article you'll see an area on how to properly clean the contacts and resolve this issue:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&dlc=en&lc=en&product=4231205&tmp...

Hope this helps!
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Tutor
angemartens
Posts: 20
Member Since: ‎10-19-2012
Message 3 of 5 (249 Views)

Re: HP c310a - Printhead Problem - Ink System Failure

Regardless how much I clean it and reset, I cannot get rid of the error message

Regents Professor
Ciara_B
Posts: 6,109
Member Since: ‎11-27-2009
Message 4 of 5 (240 Views)

Re: HP c310a - Printhead Problem - Ink System Failure

So if it continues to fail then one option would be to purchase a printhead at the HP Part Store...(part no. is CN642A.)

 

 

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02177318

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
angemartens
Posts: 20
Member Since: ‎10-19-2012
Message 5 of 5 (231 Views)

Re: HP c310a - Printhead Problem - Ink System Failure

I considered that, but how will I know if it works? 

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