HP officejet pro 8500A plus (169 Views)
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fernan215
Posts: 6
Member Since: ‎09-15-2011
Message 1 of 3 (169 Views)
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HP officejet pro 8500A plus

My printer is about two years old. i purchased ink two months ago and it started printing at the beginning and today it decided it does not want to print. I heard that you can clean the printheads but I don't know how to do it.

Please help

 

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ShlomiL
Posts: 9,450
Member Since: ‎01-03-2011
Message 2 of 3 (165 Views)

Re: HP officejet pro 8500A plus

Hi,

You may clean the printheads by following the steps below:

 

  1. Load plain white paper into the tray.
  2. On the control panel, touch the Right Arrow ( ) to display the second navigation screen.
  3. Touch Setup ( ), and then touch Tools .
  4. Touch Clean Printheads . The printer cleans the printheads.
  5. Wait while the printer completes the printhead cleaning process, and then touch OK .
    NOTE:You might have to clean the printheads more than once for the best print quality.

Regards,

Shlomi

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Tutor
fernan215
Posts: 6
Member Since: ‎09-15-2011
Message 3 of 3 (145 Views)

Re: HP officejet pro 8500A plus

Thank you very much for your help. I tried to fix it that way and finally I had to call HP and they said that I have to buy a new printer because the printer keeps giving a msg (printer aligment failure). They also said that the 8500A came with problems so they advised me to get the 8600. I hope it works because this is the first time I have a problem with an HP product.

 

Thank you very much for your help

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