Posts: 6
Member Since: ‎09-15-2011
Message 1 of 3 (228 Views)
Accepted Solution

HP officejet pro 8500A plus

My printer is about two years old. i purchased ink two months ago and it started printing at the beginning and today it decided it does not want to print. I heard that you can clean the printheads but I don't know how to do it.

Please help


Posts: 11,243
Member Since: ‎01-03-2011
Message 2 of 3 (224 Views)

Re: HP officejet pro 8500A plus


You may clean the printheads by following the steps below:


  1. Load plain white paper into the tray.
  2. On the control panel, touch the Right Arrow ( ) to display the second navigation screen.
  3. Touch Setup ( ), and then touch Tools .
  4. Touch Clean Printheads . The printer cleans the printheads.
  5. Wait while the printer completes the printhead cleaning process, and then touch OK .
    NOTE:You might have to clean the printheads more than once for the best print quality.



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Posts: 6
Member Since: ‎09-15-2011
Message 3 of 3 (204 Views)

Re: HP officejet pro 8500A plus

Thank you very much for your help. I tried to fix it that way and finally I had to call HP and they said that I have to buy a new printer because the printer keeps giving a msg (printer aligment failure). They also said that the 8500A came with problems so they advised me to get the 8600. I hope it works because this is the first time I have a problem with an HP product.


Thank you very much for your help

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