HP photosmart 5520 not printing properly even with new ink

[Daniellehenshaw]

I have replaced the coloured ink as well as the black ink (364 cartridges) . I have no error message or nothing that i can see wrong. This is a wireless printer and when I print it still prints like the ink cartridges are empty. Especially the black, when it is printing it is in a pinkish colour. I have taken the cartridges out and put them back in numerous amounts of times and it still seems to print the same way. I am not sure how you check the printer heads to see if that is what is causing the problem.

[Lynn_B · Accepted solution]

Hello Daniellehenshaw,

I am sorry to hear that you are having problems printing. I have found the following troubleshooting steps for the HP Photosmart 5220 e-All-in-One printer that might help.

http://support.hp.com/us-en/document/c03955472

Please note that you have already completed the first few suggested solutions by replacing your cartridges and reseating them.

I hope that one of the remaining suggested solutions work for you.

Regards,

Lynn_B

[HevnLgh]

Daniellehenshaw,

If you completed all the troubleshooting steps recommended by fellow Community member @Lynn_B  and are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, I trust they will be able to assist you regardless of the warranty status. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

Thanks,

[StuartY123]

The link supplied in your answer does not work.