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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-15-2013 11:56 AM

HP Recommended

So what is HP gpoing to do about this?

 

The rewards message pops up and I can barely get rid of it but it consistently indicates "Error processing HP Rewards" with no error # or opportunity for redress.

 

Sucks.

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‎07-16-2013 09:55 AM

HP Recommended
@bryanrossi wrote:

So what is HP gpoing to do about this?

 

The rewards message pops up and I can barely get rid of it but it consistently indicates "Error processing HP Rewards" with no error # or opportunity for redress.

 

Sucks.

Hi, check out the web feedback form below

https://h30509.www3.hp.com/Rewards/Support

 

HP can then provide individualized support for your issue.

 

Hope this helps, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎07-17-2013 08:00 AM

HP Recommended

Same issue going on with my Mac (10.8), my Mac is connected to the internet, my printer IS connected and prints fine, and I get the same "Error processing HP Rewards" message.

If I access the message on HP Utility app (under View > Message Center) and click on [Claim my HP Rewards] I get the same error ("Error Processing HP Rewards").

 

If this can't be resolved, at least I'd like to disable that message on my Mac. If I can't get the rewards, why just not remove this feature? 

 

By the way, the link provided is redirected to a "We’re sorry, but this page is currently unavailable. Thank you for your understanding as we work to improve your experience." page (https://h30509.www3.hp.com/Rewards/Unavailable).

 

 

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‎07-18-2013 02:25 AM - edited ‎07-18-2013 04:48 AM

HP Recommended

Hi wtt1971, I had an error in the link, apologies for that, try this one.....

 

 

https://h30509.www3.hp.com/Rewards/Support

 

 

FYI, there's also an FAQ page linked below

http://h30509.www3.hp.com/Rewards/FAQ

 

Hope this helps 

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎07-24-2013 02:52 AM

HP Recommended

Totally agree - I've had my printer for over a year and this link has NEVER worked. I have the latest drivers and always have the latest Mac OS installed. Why did I bother registering???

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‎08-14-2013 07:42 AM

HP Recommended
@NicFromOz wrote:

Totally agree - I've had my printer for over a year and this link has NEVER worked. I have the latest drivers and always have the latest Mac OS installed. Why did I bother registering???

Hi NicFromOz, which printer model do you have?

Thanks

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎08-14-2013 08:04 AM

HP Recommended

Hi Ciara. I have a Photosmart 6510 - AirPrint

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‎08-14-2013 09:44 AM

HP Recommended

Thanks Nic. What driver are you using? Do you get the 'error processing rewards' msg?

 

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎08-14-2013 10:59 AM

HP Recommended
Yeah - same message as reported earlier in this thread for Mac OS. My drivers are the latest from the website which I downloaded and setup via the HP Setup Assistant program.
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‎08-15-2013 05:01 AM

HP Recommended

Hi Nic,

Do you have Mac OS X 10.6 or later? I take it you're in Australia, not the US?

I spoke with the HP Rewards folks and you should log your issue at the online form below...

 

https://h30509.www3.hp.com/Rewards/Support

 

 

Can you please let me know how you get on?

Thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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