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‎09-12-2013 01:59 AM

HP Recommended

Also the same issue. This is beyond frustrating, especially in seeing so many others with the same problem. I live in Canada, using a Photosmart 7520 and a Mac 10.6.8 OS.

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‎09-12-2013 02:55 AM

HP Recommended

Hi shazzer

I appreciate your frustration. Please log a case with the online form below

 

https://h30509.www3.hp.com/Rewards/Support

 

Can you please come back to me in a couple of days to let me know how you get on?

Many thanks

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎09-21-2013 07:18 PM

HP Recommended

Mac - Same issue cannot connect to internet,,,,after changing all 4 carts. in my officejet 8600......obviously I am on the net 

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‎10-03-2013 06:15 AM

HP Recommended
@WWDJR wrote:

Mac - Same issue cannot connect to internet,,,,after changing all 4 carts. in my officejet 8600......obviously I am on the net 

Hi, which printer model do you have?

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎10-03-2013 06:18 AM

HP Recommended
@shazzer wrote:

Also the same issue. This is beyond frustrating, especially in seeing so many others with the same problem. I live in Canada, using a Photosmart 7520 and a Mac 10.6.8 OS.

Hi shazzer

Do you have the following update?

 

Thanks, Ciara
 
 
Critical HP Software Update to fix issue that prevents the ability to claim HP Rewards.
2013-10-01 , Version1.1.0, 45.33M
 
This HP Software Update fixes an issue that prevents the ability to claim HP Rewards after installation of a genuine HP ink cartridge. The HP Recommended Software must be installed before you install ...
 
  (More details) 
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎10-07-2013 05:11 PM

HP Recommended

that is what happened to me... only I can't even get to the rewards zone... I put all new cartridges in my 309 and it ruined the printer... I had to buy a new one... I have also asked hp for help with my 1600 laser printer and they won't even acknowledge my questions... it is regretful that they make a reasonable product but are such a crappy company when it comes to help.

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‎10-08-2013 05:50 AM

HP Recommended

Hi jonmay49

Have you logged a case via the online form below?

 

https://h30509.www3.hp.com/Rewards/Support

 

Thanks

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎10-08-2013 06:35 AM

HP Recommended

We’re sorry, but this page is currently unavailable. Thank you for your understanding as we work to improve your experience.   this is the answer that I get 

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‎10-24-2013 05:33 PM

HP Recommended

I must agree with these older messages.  NOTHING has changed!  HP Rewards is hopeless and a scam.  Third time I have installed a Genuine HP ink cartridge into my HP Officejet Pro X476dn MFP PCL6, and third time in a row it gives me the HP Rewards dialog, "Redeem Your HP Reward!" Yet when i click on the "Claim Your Reward" link to retrieve my reward, I am told my PC is not connected to the internet, which it IS.  Never gives any reward or instructions how to get it.

 

Nicely wrapped package, but only full of EMPTY promises.  ;-(

 

Kileypup

 

 

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‎10-24-2013 05:37 PM

HP Recommended
Links to a page not available! GREAT! Thanks for nothing.
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