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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-19-2014 03:42 AM

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@lf4tune 

 

 

Have you already submitted this issue into the online form for the HP Rewards team?

 

https://h30509.www3.hp.com/Rewards/Support

 

HP Rewards.jpg

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎03-19-2014 11:18 AM

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This is an older thread, and yes, I've notified HP, as have hundreds of others that the rewards program was not working. We buy our ink, in it is the pamphlet with the instructions, and as soon as we load the ink, the Rewards Screen comes up. Click the Rewards button, and it takes you nowhere. The ink is expensive enough, and the Rewards are a bonus, but the link to them is broken...

At home in the Rocky Mountains
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‎03-21-2014 06:42 AM

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Wouldn't it just be easier at this point to remove the Rewards pamphlet from the ink boxes?  Clearly there is no ability at HP to fix the broken logic on the site itself. Time to throw in the towel and admit defeat, guys.

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‎03-21-2014 07:20 AM - edited ‎03-21-2014 07:23 AM

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@MarcyAF 

 

Can I ask which printer model you have, and if you're using a Mac? (I know a while back there were some updates for Mac that fixed an issue with HP Rewards)

Meanwhile I'll pass this thread back on to the folks that work in the Rewards team.

 

Thanks, Ciara

 

Edit: sorry Marcy, just spotted one of your earlier posts that you have a PS 5510. 

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎04-05-2014 01:50 PM

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I replaced my first HP cartridge in a Photosmart 7520 and the Reward sbox opens after, but hitting the link never opens anything.  It stalls "reading device data" at 69% and stops.  What's supposed to happen?

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‎04-06-2014 06:01 PM

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I just installed four new cartridges in my HP Photosmart 6520, to the tune of $61. I was able to claim my "reward" on one cartridge, but when I tried it on the next one, the process got stuck on (and I'm paraphrasing) "Getting Printer Info..." I tried clicking one of the other reward windows and clicking the claim reward button, and then the whole app stopped responding.  Had to go into Activity Monitor and manually kill the process. So, that blows my chance on the other three cartridges, seeing as how it's a now-or-never proposition. So I'm inclined to agree with the OP. This is bogus. Why not just reduce the price of the ink by the (tiny) amount of the value of the "rewards"?

 

Mac, OS X 10.9.1

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‎04-07-2014 07:51 AM

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@doctormelodious 

 

Have you logged the details into the online form for the HP Rewards team?

 

https://h30509.www3.hp.com/Rewards/Support

 

HP Rewards.jpg

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎04-07-2014 04:06 PM

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I have done this for 3 days straight. Have you ever heard ckrickets sing at the artic circle? That has been the experience so far.
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‎04-07-2014 07:06 PM

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I wonder if someone will file a class action law suit this would be a great opportunity for a lawyer
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‎04-08-2014 05:07 AM

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@-Woody1 

 

Ok thanks, I'll pass that on to the Rewards Team and ask that they contact you. Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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