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02-12-2012 06:27 PM
I spent approx. 2 hours on the phone trying to resolve an issue with my printer that is less than 5 months old. A printer that I have had a lot of problems with. After spending over an hour on the phone with them and doing all these tests/resets, etc, they claim that I have run a refill printer cartridge in the printer and say that the warranty is voided. WHAT? ARE YOU KIDDING?
Firstly, I have never, ever bought a refill for this printer. Secondly, I have told them that I have only bought factory sealed HP printer cartridges...they didn't believe me. Thirdly, if I had (and I have not), why would that void the warranty?
I am here to warn people that HP is scam...they are getting out of warranties under the excuse that a refill screws up the machine... what a joke.
Even if there was a refill used, it is still an HP cartridge. So, they are ripping people off. They are voiding warranties over such a lame excuse because their products suck. I have had problems with this printer since day one.
The other problem is this. I bought the printer in Oct. 2010... and was very surprised that they said I only had 75 days left on my warranty. What? I should have between 6-7 months left on a one year warranty.
BUYER BEWARE !!!!!!!!!!!!!!!!!!!