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Realman1234
Posts: 2
Member Since: ‎07-15-2014
Message 1 of 5 (211 Views)

HP6515 not printing black. Prints very light grey

Upon replacing the ink cartridges for the first time, things that should be printing in black are very light grey...if they even appear at all...

This seems to be a common problem, but I've yet to find a solution that works.

I've cleaned the recommended areas and the vent is clean and open as well.

Please help...This printer has barely been used!

Thanks in advance!!!

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Bob_Headrick
Posts: 16,146
Member Since: ‎11-17-2008
Message 2 of 5 (195 Views)

Re: HP6515 not printing black. Prints very light grey

Is your printer still in warranty? You can check with HP's warranty tool here.  What country are you in?

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Retired
Leo_Y
Posts: 2,551
Member Since: ‎01-09-2014
Message 3 of 5 (187 Views)

Re: HP6515 not printing black. Prints very light grey

I saw your post and have forwarded it to the right people to have it reviewed. You should hear back from someone shortly via private message on this forum.

 

Keep an eye on the PM (Private Message) envelope at the top right corner of each page. When you see a number next to the grey envelope, click it. That's the way you'll be contacted.

If you need to know how to post a private message

click here



Thanks.

- I worked for HP.
Honor Student
Realman1234
Posts: 2
Member Since: ‎07-15-2014
Message 4 of 5 (184 Views)

Re: HP6515 not printing black. Prints very light grey

Thanks Leo!
Bob, the printer is not under warranty anymore. HP wanted to charge me to speak with a representative. The nerve!
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Bob_Headrick
Posts: 16,146
Member Since: ‎11-17-2008
Message 5 of 5 (107 Views)

Re: HP6515 not printing black. Prints very light grey

I am wondering if your issue was resolved?

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation