06-08-2014 12:21 PM
My 6510 failed after just over one year of use. I salvaged a brand new 564XL ink cartridge to use in my new 6520. Message says - HP protected cartridge installed. Replace Cartridge.
I have three more new cartridges from the 6510, color, that likely will have the same problem when I install them. How can I get them to work in my 6520.
06-10-2014 12:47 PM
Welcome to the HP Forums! I understand that you are trying to use the HP 564 XL ink cartridge, from your broken HP Photosmart 6510 with your new HP Photosmart 6520. I am happy to help you with this issue!
In order to use those old cartridges, you must first use the setup cartridges that came with the new printer, in order for it to initialize. Once you put in those old cartridges the setup cartridges will become unusable. I recommended using up the setup cartridges first, then use the old cartridges that you have.
Make sure to store the old cartridges, in an air-tight container, such as a zip-lock bag, or a Tupperware container. In a cool, dry place.
Hope this information helps you, and thank you for posting!
06-10-2014 01:08 PM
Thanks for the guidance, but it did not respond to the issue. I have used up the black setup cartridge and tried to install a all-but-new black cartridge that I had previously installed in my broken 6510 printer. I stored it for about a month as directed by HP. However, upon installation I got a message that the cartridge is protected and to order a new one. How can I unprotect the cartridge and use it in my new printer. I am going to suffer the same problem when I try to use two all-but-new color cartridges from my old printer.
06-10-2014 01:32 PM
Please see this guide on incompatible ink cartridges. 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C....
Otherwise, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps you, and have a great day!
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies